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“Wonderful experience today. Kahn was extremely helpful and kind. He greeted us, introduced himself, and helped us. I had a little bit of a complicated situation and he was beyond patient. He went back and forth showing me options and prices and ultimately got me all set up before leaving the store! I will definitely continue to come to this store. Best experience I’ve had.”
“My s21 needed the charging port replaced. He performed the repair on a walk-in basis and in 40 minutes. Did not charge a diagnostic fee. Very satisfied with service.”
“The Verizon store in Florham Park is a diamond in the rough - it’s great but has everyone noticed?Wins, the store lead, is on top of it from the moment you walk on. There might be one, or several customers in there, but up front, he asks you the reason for your visit and might get things going with you while he continues to work with another.So glad it is not a corporate store, as its community feel and personal attention is priceless. Thank you.”
“Recently had my first experience with the Madison Verizon store and it couldn't have been better. Incredible customer service from David and test of the team, who helped navigate what can otherwise be a very confusing process. Will only go to this store going forward (even if I ever move).”
“Ryan N. & Matthew L. are the definition of professionals. They were incredibly patient in answering all of my questions when switching services, as well as getting my new phone up and running. They made sure to lay out all of my options and make suggestions that fit my needs best. Moving forward, I will only be coming to this location! Thank you for a GREAT experience.”
“I was very pleased with this shop. I had purchased a iphone for myself and the owner was just Great.......You could not ask for a more pleasant experience. I have since then gone back there twice and purchased another iphone for my Wife and then went back there with my Uncle for his new phone ....If you are looking for a great shop with great friendly service do yourself a favor and stop in to this Pompton Lakes Store..... They will transfer all your data and photos for you with a smile...Thank You again Mike M”
“I recently had an emergency/stolen phone while I was out of town. I immediately went to this store upon my return home and the representative, Andrew, could not have been more helpful. He was a pleasure to deal with under very stressful circumstances and he made the process of replacing my phone much easier than I imagined it would be....Thank you Andrew for your help! (PS- the trainee in the store was also very pleasant and knowledgable)”
“Monica was awesome! Helped me replace my son’s phone at a great price when he lost it. She took care of everything and was able to get back all his lost information. She even showed me a few apps I can use to monitor him! Will definitely tell my friends to go see her!”
“I love this location. such honest workers and so helpful. They change staff all the time, but the current manager and his employees are very helpful. Recommend this team!!!”
“Alex was an amazing and informative salesperson and helped me set up my new phone and choose the best accesories to keep it protected, 10/10 would go to that location again”
“Kim helped me with my atm face recognition which crashed when I tried to use it with sunglasses on. The banks couldn’t solve the problem but Kim did. Carlos came to my car to get my new phone on Bluetooth. I’m technologically retarded and it’s great to know I always get the help I need in Denville”
“Everyone at this store is super helpful. Today Vinny helped us upgrade our phones. We had two kids with us. He couldn’t be more patient with answering all of our family members questions. He also looked into ways to save on our monthly bill, which was a huge bonus.”
“Stacy was phenomenal. She took her time and made sure I understood everything. She was very patient and made sure that all of my needs were more than met. Even when the store closed, she was still answering my questions, and made sure that all of my apps and contacts were transferred.”
“Eric Weinstein was a great help today, was able to fix the issue I had with billing, merging a family account, and cellular connection issue on new devices. The issues were complex that we had to contact corporate, and he helped me and my wife and kids through the entire process. Even if Eric isn’t able to fix the issue himself, he will make sure that he helps you through the process to get their problems resolved.”
“I had a great experience the with AT & T customer service representative! She was extremely helpful, informative and assisted me in a most professional manner!”
“Everything from booking an appointment to bringing in my device to getting it fixed was so easy. It’s also a plus when you are helped by such a kind professional! Thank you!”
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“Customer service was awesome at this store. Emirhan worked tirelessly to make sure each customer was satisfied to the best of his ability. It was a busy night but customers waited knowing that Emirhan was working as quickly as he could to complete each customer’s service.”