I needed to reactivate my account and plus card on 11/09. I was at the Costco location at Bridgewater Promenade in NJ. The initial manager was helpful and Rick at customer service provided excellent service. I was able to complete my purchase. Rick was awesome and let the holidays begin
October 2023
Absolutely terrible service! I will pay more to deal with a company that actually cares about the customers. I am as easy going as it gets but being put on hold for 45 minutes at a time for a simple questions is not acceptable. I will take my tire service elsewhere.
September 2023
They ask you to make an appt and then still expect you to wait for 2 hours and then agter 2 hours hour car is still not ready. Spending half day waiting for your car with appt is insane. When you complain to the manager he didn't even care... all i got was they are working on it.