Eddie Bauer is a well-organized store that provides a pleasant shopping experience. Customers appreciate the friendly and genuine service from the staff, particularly the store manager and associates like Kevin and Stephanie, who go above and beyond to assist shoppers. Many reviews highlight the outstanding customer service, with staff eager to help find the right sizes and selections. Shoppers enjoy the variety of clothing options, including jackets and shirts, and often take advantage of sales, such as 50% off selected items. While some customers may not favor every clothing line, they still find quality items, like light raincoats. The store's atmosphere is welcoming, and employees greet customers warmly, creating a positive environment. Although it may have a smaller inventory compared to other locations, the exceptional service makes it a preferred choice for many. Overall, Eddie Bauer stands out for its commitment to customer satisfaction and a friendly shopping atmosphere.
We went to EB store in Bridgewater Commons on Sunday December 7th and got exceptional customer service from KEVIN! He helped us with gift card purchase, ordering and was very courteous and helpful
October 2025
Had a great experience with Liz, the store manager. Purchased a waterproof, raincoat. She worked with me on getting a good price, and her product knowledge was impressive! Definitely going back to the Bridgewater store for the holidays!
June 2025
Customer service needs a lot of improvement, waited 20 minutes for help.
