The Verizon store in Bridgewater provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, shipping, or delivery. Customer experiences with staff at this location vary significantly. Some representatives receive high praise for being helpful, professional, and taking time to thoroughly explain processes, insurance coverage, and solutions. These employees are noted for having excellent attitudes, cool energy, and successfully resolving complex issues like phone transfers, warranty replacements, and activations, even if it requires considerable time to figure out. Customers strongly recommend seeking out these specific representatives. However, other experiences are negative. Some staff are described as unhelpful, with a condescending attitude, rushing customers and providing poor service. Frustration is also reported with account management, including billing errors where the final monthly charge is significantly higher than originally quoted, requiring further correction with online support. Additional frustrations mentioned include phones disconnecting from the network and difficulties reaching technical support outside business hours.
Awesome experience switching from the other major carrier to Verizon, dealing with Victor at the Bridgewater 202 location. Great customer service, very helpful and knowledgeable. Saved a decent amount of money each month, as well!! Thanks, Victor (and Jerrel)!
May 2026
Raman is amazing professional and patient Helped us very much with a upgrade and older phone.
January 2026
Chris has been very helpful finding the right bundle for me and my family
