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November 2023 by Amanda Philippe
I recently bought a 2023 Explorer and was over the moon happy with my experience! Will was extremely helpful from beginning to end. He was patient and very approachable. He was so prompt in communicating and went the extra mile to help me get into a car! When I got the car he was so helpful with explaining everything and setting me up! He was almost as happy for me as I was for myself. Everyone at the dealership was very welcoming and helpful. I would recommend them to anyone!
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November 2023 by David Holland
Recently purchased a 2023 Explorer ST. The experience couldn’t have been better. Will, Steve, and Sol were all top notch in meeting every need in the process including education on the vehicle, test drive, purchase paperwork, and delivery. It was great how prepared they were and how quickly and smooth the whole transaction was. 5 stars for sure. Many thanks. Dave H.
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November 2023 by Nancy Hadley
I have to comment on the service I received from the sales team that helped me with the purchase of my 2023 escape. I called and spoke with a salesman Jay and he was such a great guy “no pressure “ I really wasn’t sure what I wanted and he took the time to show me what was available. He then introduced me to the “money man “ Brian and the process was complete “no problem “.I have always owned Fords and will continue to.I will be picking up my new car today!!! Thanks again for all your help.
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October 2023 by bren kiv
I brought my 2021 ford escape from Will. He was very friendly guy and easy to talk to. He knew alot about the car and handled any questions i had with kindness. He was a great guy to deal with at ford. I would recomend him to anyone. Thank you Will.
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October 2023 by Donna Pawlowski
I’m not a whim buyer, I looked around and ended up here. Will came out right away to see if we needed help. He knew all about my Bronco, from the dash board down to the off road features. Paper work went quick, he was so nice and professional (no smarmy sales gimmicks). I Highly recommend going there. Thank you Will. Finance guy was also quick and organized. I love my new Bronco ❤️
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October 2023 by Vincent DeRose
I Was shopping around a ton of dealerships, but found myself on Route 23 to work with Carlos. I have purchased a car from him before and turned down several other dealerships so that I can work with him; Knowing he will take care of me!
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September 2023 by Richard Biggs III
Very pleased with receiving high touch customer service from both Carlos & Sal. It is always hard to find a dealership that puts your best interest first, but the professional and honest service Carlos and Sal provided puts them on top of any other Ford dealership. Highly recommended!
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September 2023 by DawnMarie Cabrera
There are NOT ENOUGH STARS for Will and the guys at Rte 23 Automall!!!! Will worked with me on the phone before i got there to test drive anything, walked me thru the entire process and basically held my hand to get me into the truck i wanted. He kept me updated the entire time, AND WHEN SCHEDULING TO PICK UP MY TRUCK BECAME AN ISSUE (100% bc of my schedule) WILL ACTUALLY DELIEVERED MY TRUCK TO ME AN HOUR AWAY AT WORK!!!! when it came time to sign the paperwork, he explained every single paper before letting me sign or initial.I have HATED car dealerships and salesmen because of an experience from a long time ago, and im not saying my view on all them have changed, but my experience with Will and his guys has made it so i wont go anywhere else for a car. I will refer 23 Automall to everyone i know, and feel confident that although i felt like i was getting special treatment, this is just how great they are.
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September 2023 by Michele Marro
I could never express enough how grateful I am for Solomon and Brendan. They went above and beyond to help me through a very tough situation. They truly care about their customers. They make you feel like family the second you walk through that door. They both knew exactly what SUV I would love to turn around a bad situation and I am forever grateful.
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August 2023 by Christian Rosario
Never going to another dealer ship. Bought a brand new ford f150, Brenden was extremely knowledgeable patient and made the process as easy as could be. Extremely good guys over there at route 23. And the GM Solomon was just as great! Would recommend any body looking for a new ford to see Brenden you won’t be disappointed!
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August 2023 by chris dinonno
I would like share my experience with the team at Rt 23 Automall. They have a great team here who made the car buying process easier than ever imagined. They listened to my opinions in what I was looking and used their knowledge of vehicles to assist me the best way possible. I could not be happier with the customer service they provided here. I would recommend their services to anyone looking to buy a good reliable car hassle free.Ask for sales Rep Will! Great guy with tons of knowledge and does everything in his power to help the customer “win”. Thank you Rt23 Automall
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August 2023 by Douglas G.
went to buy 2 new vans for the business, they wanted 10,000 over sticker price. Thought it was unreasonably high. Went to Nanuet Ford New York they are selling all their vehicles at sticker or lower. Very disappointing after buying vehicles for over 20 years from rt 23 automall.
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July 2023 by Tom P.
I had my mercury serviced for air bag recall ,they never put down mechanics mat and turned my beige carpets black with grease .They told me the manager would call me back that did not happen, real sloppy no respect for my property I would never refer anyone to them .I rate them a zero
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July 2023 by Kate Burns
Earlier this month I unexpectedly found myself in need of a vehicle. Solomon and Carlos provided outstanding service, taking the time to understand exactly which car would fit my needs. By the time I left the dealership that same day with my Ford Escape, I knew I would one day return for another car. Little did I know that day would be in just 2 1/2 weeks. I once again unexpectedly found myself in need of a vehicle. Imagine my surprise when I called Solomon to ask him to keep an eye out for a trade-in and he immediately identified an option to share with me. He teamed up with Will to get me information on a car that perfectly suited our needs. I could have never imagined that I would buy two vehicles within as many weeks, but everyone at Rt 23 Auto Mall made the process simple and stress free. My husband, daughter and I highly recommend shopping here and will definitely be back (sometime in the future)
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July 2023 by Kristopher Beier
This dealership is by far one of the best dealerships that I have ever used. I recently purchased a used car, and Anthony Guerrero was my salesman. I have never experienced a more knowledgeable, patient and compassionate salesperson. I will be returning for all of my future car purchases!
