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June 2025 by أحد أحد
I'm not sure why this store has received so many negative reviews. The staff and manager were extremely helpful, ensured I received the best available offer, and took the time to explain everything thoroughly. I would not hesitate to return in the future.
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May 2025 by Mike
This place is the best! Ordered a phone online, useless customer service 3 hours on hold ! No one ever answered.
These guys had me up and running within 15 minutes. Went Saturday morning great staff, thank you
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May 2025 by Diane Vatchev
Great customer service. Kevin is very knowledgeable and took the time to explain everything.
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May 2025 by Eida Arito
The store manager Jorge was rude, sarcastic and could not be bothered. Zero professionalism Maybe Verizon should keep him in the back fixing phones away from humans. I do give Julien 5 stars that helped us tremendously. Unfortunately, because of Jorge, the store manager, I would never return back to the Butler NJ location.
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April 2025 by Patrick Coupe
Valerie at Verizon in Butler was tremendous to deal with. Verizon Corporate messed up ordering my new phone twice in the same week. They were unable to help me. When I called them they told me I had to cancel and order for a third time and they were going to charge me again. Valerie was able to take care of my problem and I left the store with the phone I originally ordered. I would recommend going to the store and dealing with her anytime
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February 2025 by Anna Haldrich
The staff is very unhelpful and uninformed. When I walked in, there was only 1 staff member who was already helping the only other people in the store. It took about 10 minutes for another staff member to come out from the back office. He then proceeded to not even come up to interact with me, I had to flag him down and ask him to help me. This male staff employee who tried to help me was very rude. While he was trying to explain my upgrade options I was having trouble keeping track of all of the model numbers and prices and I could see him getting visibly upset and frustrated with me. His demeanor was incredibly unpleasant and he spoke very disparagingly towards me overall. I left without upgrading and will be avoiding this verizon store in the future.
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January 2025 by Lonny B
Good Day, I would like to start off by saying what a tremendous experience I had from beginning to end. On Friday, 01/03/2025 @ approx: 1400hrs, I was welcomed by Kevin , who was knowledgeable, friendly with outstanding customer service. While he was fixing the kinks(Volume issues & setting passwords) I had with both my Verizon phones. Nothing serious. He also took the time out to show me what he did as well as explaining everything to me. Major Props & Huge Thanks to him . I believe I was in & out in less than 15mins. It was somewhat busy with all agents assisting customers. What I observed , all agents took their time to ensure all customers were satisfied. Very impressive.
Thank you from My Heart,
Lonny (Pitbull) B.
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July 2024 by Dankrel
!Try to have your questions answered before showing up!
Went in for a new phone, already have a plan and everything, just needed to purchase a new phone & pay for it. The staff member completely botched my order with wrong billing, wrong shipping, & no confirmation/receipt. Basically had me make a purchase i did not consent to. I asked for billing/shipping & they said the purchase was made & cant be cancelled. I left the store not even knowing what purchase I made. I have to wait three days now to learn more & will have to make another trip to the store to straighten this out. I would think the process of ordering a phone would be simple, but the staff made the whole process more complicated. If you are dealing with IPhone, its probably better to just use an apple store. Horrible Experience.
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June 2024 by Dylan Kessell
Long wait times, pretty sure they let someone cut me, as i stood there waiting i couldn’t help but overhear the sleazy salesman trying to upsell these senior citizens. She didn’t want it, he kept pushing, now her cousins are on her bill and all getting new iPhones while her bill goes up $120. 4 employees talking to 1 customer each for 30 minutes, and one guy walking around doing nothing. The last time I was in the store had to be 10 years ago when I was still on my mom‘s phone bill and she made the remark that there wasn’t enough customer seating, and here we are 10 years later and there’s still not enough customer seating. And they didn’t have me wait for so long. I wouldn’t of wrote such a negative review but I have nothing else to do with my time besides stand here, not sitting, angry that my phones broken and I’m still waiting, and idk about you what else was I supposed to do? Don’t make me wait and I won’t bash your business.
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May 2024 by lori colletti
Had a payment to send to Verizon, in order to do it I needed to go to Verizon store. I went to butler Verizon. Kevin took the time and patience with me to help me with the process, and so as for the other gentleman working there, they were all so nice to help me. Awesome people there ?????. Thank you ?
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May 2024 by Jennifer Goff
Had a sales person be so pushy that i tried to ask questions but he said he knew what I was going to say. He didn't. Talked over me constantly. Never introduced himself. I didn't buy a new phone from Daniel and I won't be back. He would do better at being a used car salesman.
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April 2024 by Julie Calabro
In January of 2023 I purchased an Apple lightening cube at the Butler Verizon along with a bundle that included and iPhone 14, and Apple Watch, and an Apple iPad. Yesterday I plugged in the cube and it sparked fire and burned. When I went to Butler Verizon they were so unhelpful, nasty and rude. The woman employee told me she couldn’t even put in my phone number to check my account because it was over a year ago. She asked me if I plugged my cube into water!! I found the way I was treated to be unacceptable. I have been a customer there for 6 years at least and will NEVER set foot in there again! Thankfully I called Apple and they are standing by their product and replacing the cube. BUTLER VERIZON take note on good customer service. It’s key!
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February 2024 by Jos Wunsch
Just got ripped off at the Verizon store. Tried to go into the Verizon store to buy a simple phone protector but ended up paying for over $60. Wasn't even given options, just asked me to pay as if it was nothing. I felt like I was ripped off just because I was a teenager alone.
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February 2024 by Bernice Sauers
GREAT store will go nowhere else for my phone and problems I may have with it. Note it is not the phone it is me. As a senior citizen and not that knowledgeable George the store manager went above and beyond to help me. Also I believe the other person that assisted me was Andy/Bill I am named challenged. When I signed in the most time I had to wait for service was 10 minutes. If I could give them a TEN I would.
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December 2023 by Erik Borress
They can lower there rates
