Verizon in Butler offers a range of mobile and internet services, with a focus on customer satisfaction. Visitors can order phones online, schedule in-store appointments, and take advantage of options like free 2-day shipping or same-day delivery where available. Many customers report positive experiences with the staff, highlighting their friendly and knowledgeable service. For instance, Valerie has been praised for resolving issues that Verizon Corporate could not manage, allowing customers to leave the store with their desired phones. Kevin is also noted for his patience and helpfulness, efficiently addressing customers' concerns with their devices. However, some reviews mention long wait times and concerns about customer service practices. One customer experienced frustration with the duration of their wait and reported witnessing aggressive upselling tactics aimed at vulnerable customers. Additionally, issues like insufficient seating for waiting customers have been pointed out, indicating potential areas for improvement. Overall, while Verizon in Butler has a reputation for strong customer service and quick resolutions, there are calls for better management of wait times and customer handling to enhance the overall experience.
Terrell was was absolutely fantastic helping me solve the issues with my phone and my account that other stores could not.
July 2026
Terrell was extremely knowledgeable and helpful in transferring our phones. Not to mention patient with our rowdy toddler in tow. Will definitely come back for future business.
July 2026
Customer service was fantastic. Terrell Gambill was extremely helpful and quick! Would definitely recommend asking for him when you visit.
