-
February 2024 by Jos Wunsch
Just got ripped off at the Verizon store. Tried to go into the Verizon store to buy a simple phone protector but ended up paying for over $60. Wasn't even given options, just asked me to pay as if it was nothing. I felt like I was ripped off just because I was a teenager alone.
-
February 2024 by Bernice Sauers
GREAT store will go nowhere else for my phone and problems I may have with it. Note it is not the phone it is me. As a senior citizen and not that knowledgeable George the store manager went above and beyond to help me. Also I believe the other person that assisted me was Andy/Bill I am named challenged. When I signed in the most time I had to wait for service was 10 minutes. If I could give them a TEN I would.
-
December 2023 by Rich Filandro
This is not you mall location for Verizon - but a genuine corporate owned location. Went there looking a the Pixel Smartwatch. Unfortunately, the display model wasn't working, and I couldn't see the way the screen looked. Well if you can believe the manager and my salesperson dismantled the little kiosk trying to get power to the thing. After a good effort, it was clear I wasn't going to see if I could mread the thing. That's when the salesperson said, take a look at this Samsung model, it has a similar display - boom sale made - no muss no fuss. I get all my phones here too - the folks are wonderful - give them a shot
-
September 2023 by Olivia Georges
Had the most amazing experience with Alvin. The whole staff was friendly and inviting. They were so busy and worked fast and hard to accommodate. Had to go back to store to trouble shoot an issue today. Didn’t get name of individual helping hit he was courtesy knowledgeable and so helpful. Fixed my issue fast .. he was a manager. And so kind
-
September 2023 by Linda Hofmann
Went into the store because of the Galaxy phone,tablet,watch package promotion.We were taken care of by the manager of the store.First of all, this is a Verizon corporate store, second as I stated before we had the manger to help us. However he was no help. He had no idea about the promotion.I asked to see what size the tablet was and he never addressed it. He kept saying they only have the Samsung 9 pad. So I asked if that meant they were upgrading for free, he couldn’t answer me.He kept focusing on replacing the phone ( read the room, we were more interested in the pad part)When we finally got to talking about the phone he kept talking about the cost of the different versions.We asked him to show us the one that was “free” and he didn’t even get up to show us. He was pointing across the room and directed us to the wrong phone. I found us the right phone.We were ready to update our phone and get the pad as soon as we went into the store. However, with the gentleman’s attitude we quickly changed our minds. He made us feel like we were bothering him with asking him questions.It is such a shame we had great experiences at this location before. This gentleman made us decide to NEVER go to this location again. We are going ahead with the upgrade promotion but not at this store.Businesses need to remember customers are the reason you exist. No customers, no business.I have been a loyal Verizon customer for over 20 years so this experience was very disappointing.If you want a Verizon phone go to another location.
-
September 2023 by Dave Carozza
Literally never inside this store less than an hour. They staff ONE person and it takes hours to buy a phone as if they don't want commission.
-
August 2023 by kvooo
Best to call Verizon for set up when you trade in for a new phone or a phone replacement they will walk thru it . buy phone accessories from Amazon a whole lot cheaper. the in store sales rep charged me over priced for a screen saver and phone cover
-
July 2023 by Lisa Galeazzi
Last week, I had a new phone that was sent to me and I brought to Verizon. When I walked in, Alvin walked up and I said to him, I have a new phone that Verizon sent to me. He said, come over here and I'll set it up for you. He was very nice, patient and made sure that everything from my current phone was transford to my new phone.I'm very happy and highly recommend.
-
July 2023 by Scott Hazen
Beware of "Setup & Go Service Charge - $29.99If they do not let you refuse this charge, call Verizon directly and purchase your device directly from them. No "Setup & Go Service Charge will be charged.They will say it will be credited on the next bill. I will update
-
July 2023 by Joe Santucci
It was simply when you know what your doingI didn't, they did, problem solved.
-
June 2023 by Francine Carrino
My name is John Carrino , I had a very nice experience at the Verizon store in Butler NJ. My salesmen Nicholas went above and beyond in explaining my new phone and new plan. Just outstanding. And the manager Jennifer was a delight to speak to . The store was clean , well run and totally accommodating. You should be very proud of this staff.
-
April 2023 by Amanda Minnoia
A few weeks ago I walked in with my phone completely broken. Came in last minute with only 20 minutes. Alvin helped me and honestly best customer service ever! He was like well we only got this much time, and I told him do what you gotta do. Let me tell you fastest and best service. Alvin is so friendly nice and is willing to help you. Highly recommend and if you want someone to help you out, ask for Alvin!!! 10/10 for him.
-
January 2023 by Panayiotis Tsitouras
Great service by knowledgeable staff. Plans more expensive than some competitors. Wish they had discounted plans for senior citizens.
-
December 2022 by Jaylynn Scomparin
NICK HAS EXCEPTIONAL CUSTOMER SERVICE! SEE HIM ?
-
December 2022 by A D
ABSOLUTELY DO NOT COME HERE!! They have no idea what they are talking about and sell anything that doesn’t work!