TD Bank has received a mix of reviews highlighting both exceptional customer service and areas for improvement. Many customers praise the staff for their outstanding support and assistance. For instance, one reviewer commended Stefanie for her patience and understanding while helping a customer navigate the complex process of closing accounts and opening new ones. Another customer appreciated David's proactive approach in helping with check orders, noting his attentiveness despite a line forming. Additionally, Veneda and Nicole were recognized for efficiently managing urgent matters for a stressed customer, making the experience much smoother than expected. However, some reviews point out issues with wait times and service efficiency. One customer expressed frustration at the slow pace of service when there were multiple customers waiting, suggesting that certain tasks should be handled by other staff to improve convenience. Overall, while TD Bank has shown a commitment to customer care through its dedicated employees, there is room for improvement in service speed during busy times.
Not enough help. Long wait times to simply have papers notarized. Went in and was told “everyone” was at lunch. Came back later that afternoon and found only 1 person working. Waited well over an hour to be taken care of. Ridiculously inconvenient from “the world’s most convenient bank”. NOT!
August 2024
Understaffed all the time Drive thru not open when scheduled to be open.
May 2023
Had problems with my business account, Michelle Diaz help me straighten everything out. Great service!
