The Xfinity Store in Cherry Hill provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews note that the customer service is excellent from the front door, with staff described as extremely knowledgeable, pleasant, refreshing, patient, and gracious. They are praised for explaining everything in detail and assisting beyond measure to solve problems, such as with phone settings. However, the staff is only readily available when the place isn't very crowded; otherwise, there can be a considerable wait. Some company tactics are described as woefully inadequate, highly frustrating, and stressful. Customers report issues like unpaid return postage and unpaid hours spent reconnecting household equipment. While some have had tons of issues with the company overall, positive in-store experiences with caring and helpful individuals are highlighted.
This is my first time going it was very serviced for everyone, the employee was very friendly and explained everything, They were professional and more I love it
March 2025
Switched over from Straight talk and bundles internet and cellular for 70 total. What a steal
December 2024
Local Cocast store. Usually busy, in a busy plaza, but wait time is reasonable. Always polite, which goes a long way.
