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“I got stuck at T-Mobile on a Saturday afternoon because of a complicated online account mix-up that I still don't fully understand. What could have been a frustrating experience turned into a great one thanks to Gregory.
Gregory patiently worked through multiple calls with customer service, solved every issue with a smile, and even made sure I received every rebate and promotion I qualified for. He never seemed rushed or frustrated, even though the process took quite a while.
I really appreciated Gregory's patience and willingness to see everything through until it was fully resolved. Great customer service is hard to find these days, and he made a stressful situation much easier. Thank you!”
“Darnell & Jesse were so helpful when we came in for a new account with all new devices. Very kind, personable, really made our experience a pleasant one. This location can get a bit crowded at times so if you don't have spare time to wait, consider making the trip when you don't have a pressing schedule.”
“I want to thank Nailleley for going above and beyond in helping me get my phone number back! Customer care had ported the wrong number to my phone number causing me to lose my number. I spent 2 months on the phone with customer care and they couldn’t help me. I came in to the store and she called customer care for me and spoke to multiple representatives until it was done!”
“Ok so I made a huge mistake of switching to AT&T after 27yrs w/Verizon. After recognizing after a few days the regret i was having, I popped into the Verizon store.
I just wanted to give a shout out to a great group of guys (Jesse, Tito, Eugene & Anthony). They were all very professional and made sure that the switch back was as painless as possible. Let me just say also, the store and its associates are extremely clean. I had to go over to AT&T across the street to shut down their phones and omg…tables were dirty the smell was unforgiving and the store associates looked like they rolled out of bed! My guys at Verizon were clean cut, professional and wore extremely clean uniforms. We all make mistakes in life, I’m glad I came to my senses and came back to Verizon.”
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“The actual store location will be more truthful with you then the customer service line..i highly recommend going into the location. They will tell you real fasts and help all they can!”