The Xfinity Store in Cherry Hill provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews note that the customer service is excellent from the front door, with staff described as extremely knowledgeable, pleasant, refreshing, patient, and gracious. They are praised for explaining everything in detail and assisting beyond measure to solve problems, such as with phone settings. However, the staff is only readily available when the place isn't very crowded; otherwise, there can be a considerable wait. Some company tactics are described as woefully inadequate, highly frustrating, and stressful. Customers report issues like unpaid return postage and unpaid hours spent reconnecting household equipment. While some have had tons of issues with the company overall, positive in-store experiences with caring and helpful individuals are highlighted.
The actual store location will be more truthful with you then the customer service line..i highly recommend going into the location. They will tell you real fasts and help all they can!
July 2026
Nobody likes going to this place when there’s an issue but the representative Tom Dickinson made it so easy. He was efficient and knowledgeable and very professional. You truly have an asset in the Cherry Hill location.
July 2026
Hi, I was just here at your store and one of your sales guy. Tom Dickinson helped me he did a good job great job as a matter fact I wish them all the luck. Thank you for having him helping you guys. He’s a great guy very helpful.
