The Xfinity Store in Cherry Hill provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews note that the customer service is excellent from the front door, with staff described as extremely knowledgeable, pleasant, refreshing, patient, and gracious. They are praised for explaining everything in detail and assisting beyond measure to solve problems, such as with phone settings. However, the staff is only readily available when the place isn't very crowded; otherwise, there can be a considerable wait. Some company tactics are described as woefully inadequate, highly frustrating, and stressful. Customers report issues like unpaid return postage and unpaid hours spent reconnecting household equipment. While some have had tons of issues with the company overall, positive in-store experiences with caring and helpful individuals are highlighted.
Big beautiful store, very friendly stuff, they explained me everything and helped me in 2 minutes. Great customer service
January 2026
Great customer service personnel, they adjusted my service and the billing accordingly with what I'm using on my budget, also updated my equipment to a new one that performs way better and increased the speed of my services. Great internet, telecommunications, cellphones and entertainment services provider.
November 2025
Tommy G was so great, he helped my partner and I get our service and phones transferred from Verizon to xfinity seamlessly. Highly recommend you get your service figured out with him, he is patient, kind and knowledgeable
