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“I would like to give the highest praise to Hendry C who helped us two days ago to transfer our cellular service to T-Mobile. The previous day I had been put on hold with T-Mobile's central number for an hour and fifteen minutes and they subsequently couldn't consummate a transfer. I was apprehensive that we would meet the same resistance at the store. Hendry didn't let that happen. Things were complicated because we had previously transferred out of T-Mobile and they had never completely closed our account. Hendry fixed that and took it upon herself to get us a credit for money we unknowingly had paid when we thought our previous account had been closed. It was a hassle for her but she kept calm and carried on. I would also like to acknowledge Saphire who advised Hendry to break our problems into two separate parts and deal with them one at a time. If Hendry were a lawyer I would definitely want her as my advocate.”
“Our family had an appointment scheduled for 5:30PM today at the Bedminster Verizon store. Celeste saw us immediately and spent the next two and a half hours upgrading our phones, transferring data for both kids and my husband and I while keeping everyone (especially the kids) busy and happy. I am not sure we have ever had that level of service. I think most people dread upgrading and/or changing phones but this experience could not have been better. We will never go anywhere else and cannot say enough good things.”
“I came very angry because the lady from the other boost store blocked my account and needed my same number but here it turns out that they didn't give me any problems, the girl helped me very kindly Raquel, thank you for your kind attention”
“I was in this morning shortly after they opened and was greeted by Alyssa. I had an older phone and was having some issues. I was eligible for an upgrade so I wanted to see what my options would be. Alyssa took her time explaining my options, I never felt rushed. She went above and beyond helping me set up my new phone. By far the friendliest and most helpful Verizon employee I have met. Thank you!”
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“I wanted to commend Joe for the fabulous, thorough service he gave us while assisting us in a difficult situation. His expertise & thoughtfulness were gratefully appreciated. Wish more employees in the service industry were more like him!”