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April 2024 by Alysha
I had two packages that were supposed to be delivered and when they were marked as delivered, they were not at my door. I waited an hour because sometimes things are marked as delivered before they arrive. However, it's been days, and I never received my packages. This USPS has a history of never delivering packages to the right address. I've received other people's packages on multiple occasions. I even received a package that was meant for my front neighbor. I don't understand how you can mess up that bad. Also had my packages delivered to an address in an entirely different city. I filed multiple claims and missing package searches, and nothing was of help. Spoke to a lady over the phone concerning the issue and she told me she was not able to locate my packages. She didn't give a proper answer or even let me explain the situation. The whole phone experience was horrible, there was so much loud background noise. I was asked to repeat what I said multiple times, and the lady had no other explanation but that she was "not able to locate my packages". This makes absolutely no sense because if my packages were marked as delivered, USPS should be able to trace the packages back to my address or in this case, whatever address it was mistakenly delivered to. My brother also sent a very assertive email explaining the situation and expressing our dissatisfaction with the service and nobody tried to help us. We were told to "go to the homepage and file a claim". Which both me and the seller of the products I purchased did, multiple times. Also, both of my packages were first-class INSURED mail. This means if USPS doesn't do their job properly, they would reimburse me for the loss. I tried to explain this to the lady over the phone and it seems that USPS doesn't want to take any responsibility for an issue they caused. I was told to ask the seller for a refund. Which is not fair at all, considering the seller did her job. She shipped out her packages on time and communicated with me throughout the whole process. I will not be using USPS again.
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March 2024 by Tima Hawk
These people are insane. They tell u they will call u back and never do. Put u on hold for a half an hour then hang up. The lady Virginia and some other mean woman is highly unprofessional. Virginia put me on hold and then someone else picked up and said she left. I don’t know if they are on drugs or drunk here. But they need to hire new people who want to do their job. One lady yelled and got mad at me for no reason when I just asked a question. I really don’t understand what’s going on here.
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February 2024 by Dybo Supreme
Saturday window clerk is very nasty 2/24/24 9:00 am
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January 2024 by Erica Woodruff
Being an Orange resident been forced to come to this specific location. The absolute worst. I can't remember coming in without a long wait time. Never enough staff. New Year you would think it would change right???? Not!
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December 2023 by DeeDee Robinson
How is it that yall is a post office but always running out of money orders everytime i go there they never have money orders somebody not doing their job smh
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December 2023 by Deloris Byrd
Services very slow ' Sometimes long lines
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December 2023 by Joanne Fardan
The young lady was so rude, no help whatsoever Everyone dont need to deal with the public!!!!! Go to So Orange, totally different!
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October 2023 by Jenn W
The worst service I have ever received and every time I go to this location it’s a disappointment. I had to drive 20 minutes away to get good service. On 10/16/23 at 12:04 the younger lady let me know politely I’m going to lunch the other lady will help you. I’m the only one on line now after waiting 15-20 minutes and the lady walks away, looks in drawers never was courteous to say I’ll be right with you. Four more people walk in and she still hasn’t called me. Please give customer service classes and make sure workers are doing what the class teaches!
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July 2023 by Makisha Adayna
They are unprofessional. They wait was 20 mins just for someone to come to the glass for assistance.
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April 2023 by youngboy carl
I went there to get my package they took so long and then told me my package didn’t come when I tracked it down
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January 2023 by Anthony Cortez Vera
The few times I've visited this location, I've noticed they usually have very little staff working. For pickup, you have to wait a while sometimes because there is no one there. I would love them to please add one or two blue mailboxes near the radius of Reynolds Terrace because it's truly ridiculous that you have to go to Main St just to drop an envelope there since no blue boxes are nearby at all.
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December 2022 by Jorge Q.
Try to avoid coming to this post office. I came to pick up a box, and I waited over 45 minutes.
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November 2022 by Stephanie Volin
this is actually a very good branch of the Post Office, very helpful and nice people. another branch refused to postmark something by hand, but here they accommodated my request. THANK YOU!!
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November 2022 by Aja Harris
0 stars if I could. Lost my mail, completely unhelpful and unconcerned with finding it. Unhelpful in general. Hate going there
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October 2022 by Gregory Hernandez
I went to drop off a shirt, that weighted 11 oz. When they weighted the shirt, it was 1 lb/11oz. I have a scale at home, and weight everything twice for accuracy. I went back to make sure that my scale is working properly, which it is. Something is wrong with their scale, or they not doing something right. Never again will go to that place with out a scale.
