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February 2024 by Jer Brack
Nice Chase location in Closter Plaza with walk in ATM, live tellers inside, and a drive thru ATM too.The employees are nice and helpful. It is clean inside. The ATM is easy to use.The only odd thing about this location is the drive thru loop direction is setup backwards. Almost all banks and restaurants in the entire USA have counter clockwise drive thru lanes so that the driver's side window faces the building wall/service window/ATM.. but for some very odd and unknown reason this location has you drive around clockwise around the building which leaves the ATM in a floating island position separated from the building. I don't see any advantage or strategy or logic to this approach and I can actually easily imagine many customers mistakingly driving in counter clockwise and making it very dangerous for head on collisions if customers are entering in from the other side. This is one clear case of basic architecture UX/UI failure. If the majority of a group of people are familiar with a system, keep the system flowing the same way. Don't try to be different just because you want to try to be special. So be careful if you are using this drive thru.
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August 2023 by Tanya R
All personnel that has professional courtesy are moving to the main JP Morgan offices in the city. Absolutely dysfunctional branch
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August 2023 by Jouahn Nam
A male banker was rude and very unfriendly every single time that I got there. I tried to avoid coming to this branch but sometimes had to go there. Unfortunately, I got the same vibe, depressed and grumpy employees. I really hope the head office checks this branch to improve their service.
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March 2023 by Anna Shevchuk
Andrew is super helpful!!! Love this location!
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December 2022 by Black Label
The majority of reviews is what it is. Often times, I wish the Norwood or Haworth branch never closed
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October 2022 by pupparoon
The male banker is rude and acts like he is annoyed.
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May 2022 by Anthony Moon
Spoke to branch manager regarding service fee issue. She seemed disinterested in helping. And said there is nothing she can do. Called chase customer service and that person was well informed helpful and resolved the issue. Terrible service at the branch
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December 2021 by 이스턴 프라미스
Bankers are extremely rude. They act as like police officers, it was very funny.I can not understand why chase Bank closed branch in Norwood. Norwood branch was better than Closter branch, bankers were very kind with lots of experience.
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June 2020 by Yogi S
New modern ATM’s, friendly staff and perfect location.
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December 2019 by Boris M
Recently i had an issue that was quickly and professionally resolved. This is a great branch and great addition to our neighborhood with extremely professional, helpful and knowledgeable people providing top notch and personal service. Especially I would like to say Thank you to the branch manager Nancy Perdomo and banker Andrew .
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December 2018 by Diana Joung
The friendliest bankers. Modern facility. Nice parking lot. Love it
