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March 2024 by Mike Papa
Shipped two Christmas gifts to my grandchildren in two different states, very fragile items and both were received in pristine condition. People at this store packed the items with great care and I will and have used these guys a while, thank you UPS store of Cranford
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March 2024 by Daniel Kutner
Best staff ever! Jackie, Beatrice, Lorenzo, etc. Top notch!
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February 2024 by Robert Jenco
Friendly, fast and efficient service
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February 2024 by Tiffany Chan Liu
I seldom write reviews, let alone for a UPS store! However, I must write about my experience here, as the level of service was utmost above and beyond. The manager, Jackie Reese, helped me with fingerprinting services and a package that I had to mail. I have never experienced a UPS store so accommodating and efficient. There was a constant influx of people and no wait at all (this was a week day late afternoon)! All of the service specialists worked through each customer at speeds I have never seen before -- if only I lived closer, I would come to this store all the time!
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February 2024 by Kyle Aronce
The customer service provided by Beatrice and her team was great. It was a smooth trip thanks to them,
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February 2024 by Ira Augenzucker
Refused to allow me to make personal copy of section of book I own due to "copyright laws". Fair Use section of copyright laws allows this. Employee was either too lazy to copy or just a misinformed self important individual. Will never be back.
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February 2024 by David Greene
I have been going to the Cranford UPS Store for years. I know James (the owner) and most of the staff. They have always been extremely competent and helpful, but recently they went above and beyond in providing excellent customer service. I had received a package which was unexpectedly sent in a heavy wooden crate. It would have been very cumbersome to load the crate into my car, take it home, unpack it, and break the crate down to throw it away. I asked James if he could help me open the crate so I could unpack the item inside, and then I would find a container to discard the crate before I got home. Not only did James open the crate for me, but he also graciously offered to discard the crate for me. Thank you James and all of your staff for providing years of excellent customer service. I highly recommend that you try the Cranford UPS Store for any of the many services they provide.
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February 2024 by Joanna Schiumo
Appreciated the fast friendly service at this location
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January 2024 by jackie petruzzelli
Lorenzo is always extremely helpful with all my needs at UPS!
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January 2024 by Kelly Glennon
I had a link with a UPS label scan code. The scanner wasn’t working so the employee told me to email it to the store so they could print it. Subsequently, I was charged for printing the label.You need to train your employees upfront to tell their customers they will charge them $2 to print the label when your machine isn’t working. I could have printed it for free at home.
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December 2023 by Anthony Capone
Just brought in a package for an Amazon return and needed one 18-in piece of tape to close off the top and the lady wouldn't give it to me she wanted to sell me a roll of tape. Terrible customer service.
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December 2023 by Benjamín Echeverría
Unhelpful team . Try another store
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November 2023 by Maria F Cunha
I was in this store 2 weeks ago when a woman came with a "service dog".She wrote on her review that she was treated rudely. That is not what I witnessed as she was the one that was loud and making a scene.The staff asked her to wait by the doorway because they have a staff worker that is highly allergic to fur and has asthma attacks when exposed.They immediately took care of her and NEVER even raised their voices.Another lie that she told is that she was left out in the rain. That is far from the truth as the area is covered with an overhang and she never got wet.I have been coming to this store for a long time and never had a negative experience and that is why I was compelled to write this.
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November 2023 by Shalini Sengupta
The UPS staff have always been so helpful - right from using their Notary services to products return policies. We have always been helped in the right direction. And most importantly, always welcoming!
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November 2023 by Antoinette David
Employee#189158 was very professional, kind and patient in helping me process my unemployment ID. She gave good advice and was very supportive in the process.