Xfinity Store by Comcast
Internet Service Providers
Hours:
645 NJ-18, East Brunswick NJ 08816
Hours
About Xfinity Store by Comcast
The Xfinity Store by Comcast offers a mixed customer experience. While the staff is generally praised for their knowledge, patience, and helpfulness, the store itself faces some accessibility issues.
Customers highlight the excellent service provided by staff members like Sean, Kevin, Jason, and Mehkia, who go the extra mile to assist customers, even when faced with technical difficulties. They are described as knowledgeable, professional, and efficient in setting up new devices and transferring data.
However, the store's physical layout presents some challenges. The lack of automatic doors and heavy bathroom doors make it difficult for mobility aid users to access the premises. Additionally, the store is described as extremely bright, which can be uncomfortable for some customers.
Despite these accessibility concerns, the store offers a good collection of the latest devices, free parking, and a big TV for customers to watch while waiting. The store also provides a range of plans and offers throughout the year.
Overall, the Xfinity Store by Comcast provides a mixed experience, with excellent customer service balanced by accessibility issues. Customers who are able to visit the store and work with the recommended staff members, such as Sean, Kevin, Jason, and Mehkia, are likely to have a positive experience.
Most Recent Reviews
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October 2026
My uncle had a problem and this nice employee helped him. I believe he name was rose and she was so helpful. She definitely deserves a raise.
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August 2026
Route 18 east Brunswick
This place is amazing . The representatives are extremely knowledgeable, polite, and helpful. I will never call 1-800-Comcast again. I’ll sit in this place and wait 30 minutes before I sit on phone again. Thanks Sean and Bill so far . (I’ve been there twice in 3 months)
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May 2026
I received excellent service from Eli today at the East Brunswick store. He was informative, patient and explained every detail. He helped me figure out a way to bring my bill down while adding a few new streaming channels. He printed out forms and went through them slowly. I never felt rushed. Thumbs up for Eli!
More Comments(140)
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