REI is a great store with lots of options and a great selection of quality outdoor gear, including its own award-winning brand. Customers find excellent prices and a huge selection for items like hiking shoes, bicycles, hiking gear, camping equipment, backpacks, tents, sleeping bags, and cooking gear. The service is consistently described as excellent, friendly, helpful, knowledgeable, and professional. Staff members are noted for being genuinely caring, informed, and taking time to understand customer needs, which makes the experience outstanding. Many recommend the place 100% for services like bicycle repairs, which are offered at a low cost. The REI co-op membership is highlighted for its great rewards and benefits. Customers express high satisfaction and a willingness to return, noting that the helpful staff makes the overall experience much better.
The staff here is incredible; they are consistently eager to assist and frequently exceed expectations. Sameer, in particular, was exceptional in managing my somewhat complex transaction. Thank you, Sameer!
September 2026
Rei is always so helpful in guiding my purchases. Today they helped me to find a solution that cost a fraction of money instead of buying a new day pack for hiking. Super cool!
August 2026
The staff member at the hiking shoes section was very helpful and friendly!
