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March 2024 by Robert Quinn
Great service, nice people, quality gear
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March 2024 by Jack Diserens
Julien in the ski department is phenomenal. We had some issues with the bindings on my skis and he's gone above and beyond in helping me resolve the issue
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February 2024 by Rahul Rauniyar
We went to return our oboz $200 hiking boots, only to find out they would give $180 back. The rest $20 in future store credit, which the store was not able to show it was issued. Return policy that did not make any sense!!!!
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January 2024 by M
Used to love coming here. Mostly for the customer service. The staff was so on their game, knowledgeable, assisting and friendly. Not so much the case anymore. Some are still there but most seem indifferent to their job and could care less if you get what you are looking for. Definitely has gone down hill. This is from numerous visits.
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December 2023 by Blue Mango
I went in to try on climbing shoes, which can be a bit daunting. Stephanie came to rescue, her knowledge of climbing shoes is impressive to say the least. She patiently pointed out the various features of several shoes, and could not have been more helpful. One thing I appreciate about REI is the excellent sales staff never pressure customers in order to make a sale. Really great store, plenty of parking and convenient location. Highly recommended.
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December 2023 by George Abrantes
REI is amazing everywhere. I’ve been a member forever and have never had a bad experience. Recently picked out a pair of ski boots on REI online. When I brought them in to be fitted, Allen helped me. He convinced me I had the wrong boot for my skiing needs. I had the K2 Mindbender 130 and he recommended a Solomon 120. I was looking for a boot with BOA adjustment and both had that. The fit feels good. Allan is a true professional and has a wealth of knowledge. Ski equipment isn’t something you want to get wrong. By the way REI salespeople don’t work on commission and the recommended ski was less expensive.
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October 2023 by Phillip Schank
Horrible customer service at this location. They did not honor my return after a few months from the purchase date. The hiking boots failed to meet the waterproofing stated by the manufacturer. Very Unhappy? and considering leaving the co-op
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October 2023 by Cynthia Bogdon
I would like to say that the visit I had to this store yesterday was the best experience! It was my dear friend’s first time at an REI and she left so happy and with the perfectly fitting footwear for her walks. She came in looking for a shoe that would give her more stability while walking on roads with some uneven surfaces. The young man who helped us measured her feet and really listened to her request. He suggested the shoes he felt were best for her( 84 years old) and one pair was her favorite. We both felt very satisfied and grateful to that young man whose name we forgot to ask ?. The rest of the staff was just as great!
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October 2023 by Rob
Great store and amazing customer service!!! Called the store and actually got a human on the phone!!! They even checked stock and put the item on the side for me. It’s so rare to call a bigger store and actually get great customer service and able to hold an item on hold can’t remember the last time that was possible! Keep up the great customer service
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October 2023 by Brian PM
This REI is like a candy store for someone who enjoys the outdoors. Great selection, variety of brands, and some decent clearance offerings. The customer service is top notch. There are always employees roaming the store making sure no one is waiting for a fitting room, helpful staff in the boot area who are knowledgeable in the pros and cons of the boots on hand, and the checkout staff are friendly and helpful. Recently I had an issue with a return and the employee at the register called the sale manager over right away and helped me to resolve the issue within a few minutes. Their rewards program is an added perk with good perks. This REI location is top notch.
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September 2023 by Ruslan P.
Wonderful store great selection, I’m not too happy with the sales rep at check out, very unpleasant and rude.Mr. Sameer. Shouldn’t be working with customers.
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August 2023 by Shay Szanyi
I love REI! Such a great company and even more amazing people. My 2yo is obsessed with bikes and they explained the REI exchange program and offered ideas on how to progress him from a push bike to trike. Just genuinely the best people and place to shop.
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August 2023 by Ginger Elias
Joe helped me find shoes and Sameer helped me at the register and both were extremely helpful and kind. 10/10
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July 2023 by Vicky K.
This is a coop so if you join you can get discounts; not sure how useful it is for those who may only go here very occasionally. That's the only downside. I went to buy hiking shoes and the salesperson was very helpful - he gave me a lot of information about each of the shoes I was considering.
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July 2023 by Jessica Michelotti
The BEST REI I’ve ever gone to. After calling/going to multiple REI’s much closer to me looking for a specific model/color bike (other REI’s telling me despite having it in stock would take weeks to assemble) I got a hold of Andrew in the bike department here. He told me they had the bike but it might take a couple of days to assemble because of the holiday, I got a call 2 hours later to tell me he had already built it and it was ready for me to pick up. I drove over an hour from CT for their exceptional and quite frankly fun/hilarious staff. Also shout out to Benji who rang me out and made sure Andrew got credit because even his staff thinks he’s the best. The real MVP’s. 10/10 recommend this location
