Build-A-Bear Workshop is a fun place for kids and a great party idea and activity, offering more than just building bears. This location provides a great space and accessories for the bears or other stuffed animals. It is noted for having a lot of retired or hard-to-find bears available, such as old Pokemon or Sanrio characters, which can be a draw for collectors. Customer experiences with staff vary. Some visitors find the staff to be super kind, friendly, understanding, non-judgmental, and full of enthusiasm and friendliness that is infectious, making the process incredibly enjoyable and magical. They are noted as being helpful and ensuring the store is very clean and organized. However, other reviews mention a lack of spark from the staff, describing the experience as transactional. Some staff members are perceived as lacking excitement or charisma, with scripted and lackluster interactions. There are also complaints about hidden fees, with customers advising others to beware, as workers are not always up front with pricing for items like scents or hearts, and signage about added costs is not always clear. Some feel the main priority is upselling. A mild complaint is that computers could be cleaned between customers. Overall, it is seen as a decent quality, fun activity where the staff's attitude significantly shapes the experience.
This review is for the Build-A-Bear X Hello Kitty and Friends workshop. Lauren was extremely helpful and professional with our bear exchange. She went above and beyond! All the products here are solid quality with good choices of rare Hello Kitty merch. Thank you again Lauren!
May 2026
Salome (? spelling) was so kind to us and thoughtful. She took her time and made this the best experience ever.
January 2026
Anwars energy is honestly great with adults and kids. I highly recommend getting assistance from him.
