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January 2024 by Lindsay G.
Went to do the "birthday bear" experience.. you pay the cost of your child's birthday and clothing is extra.. which i expected. However without informing us of the price of a scent (doesnt even work) or the sound bit the employee offered them to us. When we got to the register the cost was $22.50 instead of $10 and i was in literal shock. I honestly dont mind the price or paying for extras but I would like to be TOLD about them ahead of time. The employees at the register made no attempt to rectify or explain anything, barely offered an apology. Didnt offer to take the charges off since I was unaware of them in the first place. If you go there be sure to ASK before they start stuffing your bear.
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January 2024 by Stein Nephets
They were very accommodating. The sound from the voice box didnt sound correct but they helped me solve the issue as best they could without making me feel like a nuisance
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November 2023 by G Kirpalani
Went to the store to get a Birthday Treat Bear but they were sold out. Granted they have a disclaimer on the website “NOTE: Birthday Treat Bear availability may vary by store. Call your local Workshop to confirm availability before visiting.” Therefore, not leaving 1 star. A substitute should be offered in place of the birthday bear or at least keep enough in stock.
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November 2023 by Kristine Wright
We are visiting from Indiana and my child saw your store as we were walking by. Everyone was very nice to us from the minute we walked in. The associate Jose was very helpful and attentive and he was able to help us out since we were looking for a birthday gift for a family friend. He showed us how the process works as this was our first time in many years visiting a store. He even suggested we add a gift card to the bear since right now we were gonna get another $10 for buying the gift card. We had such a great time building our bear and it even brought back so many memories of when I was a child. Can’t wait to use our $10 next week when we visit NYC since we were told there are some fun souvenirs at that location.
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November 2023 by Muaz Osman
Variety of bears to choose from, sunset clothes and accessoriesBears are a bit expensive with add ons
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November 2023 by Mrs S
I went with my child on 10/30 and was disappointed in the employees. Not one of them smiled once or made effort to even talk to the kids. Their energy was low. The girl who rung me up was rude and seem annoyed. My kids and I love build a bear in general and always return for holidays. This was my first time trying this location thinking it was going to be grand since it’s in American Dream. As a business owner myself, I’m disappointed in this location’s hiring standards. As a place that’s meant to give parents and kids a fun and happy experience, employee selection and retention should be better vetted. I suggest investing some funds into hiring people who actually want to be there and interact with families. Other than that the store was clean and nicely organized.
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October 2023 by murine blake
I have gone to DreamWorks water park, and by chance, i happened to walk into BAB, where I saw a young lady working on a machine stuffing bears. I got curious and picked myself up a big sack. Jasmine is the name of this young lady who was working on the machine. Anyways, she persuaded me to get my bear stuffed. So meet my bear Mo money.
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September 2023 by Cristina E. Calderon
My son and I were treated so kindly I will never forget the young man that helped us with my sons birthday bear
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September 2023 by Brian
I’ve been to a myriad of build a bears before but American Dream takes the cake! I was greeted with a warm welcome from all the employees and was in search for some animal crossing characters for my nephew. I was in shock to see they had all the characters in store. The girl who helped me stuff my bear is Jasmin and she was an amazing help. Took me step by step and introduced me to the heart ceremony. She also informed me of the variety of scents the store carries. Finally, Jose and Andrea ringed me up and showed their kindness and dedication to the job. An amazing experience and will certainly be returning!
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September 2023 by Maria Solis
I went to this location and I had a wonderful experience! Jasmin was so thoughtful and heart warming! I was just curious about the whole thing since I never really had a Build A Bear ya know. She made the process memorable! THANK YOU JASMIN!!!
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August 2023 by Frank Rodrigo Martinez
The tradition continuesMy older daughter is 15 years old nowWhen she was little used to go to this store for stuffed animals from time to time.And she was happy with her new ? bear .Now my youngest ♥️ is 7 years old and the tradition continues.We are doing the same all over again.Very happy ? ?
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August 2023 by Antoinette Coleman
Stopped in to get a gift for my siblings. The clerks were very attentive & patient. I only wish the recording was longer than 30 seconds
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July 2023 by Deema Tabaza
Very nice experience, there’s a wide range of options for characters/outfits/accessories and the staff was super helpful and made sure I enjoyed building my very first bear did not take one hour overall with me taking my sweet time to check everything out . thank you so much for all your efforts!
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June 2023 by Audrey Heron
Very courteous,helpful and pleasant staff clean environment, kids friendly
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May 2023 by Mayhem Santiago
Place is garbage don't waste your time coming for the Bowser they won't make the Bowser with the Jack black peaches song due to copyright and didn't provide proof that was true.Edit: Right which makes no sense because you are selling a Bowser bear from the movie the song came from the movie.Also since when is a costumer not allowed to purchase a bear without any sound.