“Update: I’m updating this to five stars based on how this was ultimately handled. This was my fourth visit to this location, and my prior three experiences were flawless. After this review was posted, the owner, Norman, reached out to me directly and handled the situation exactly how a business owner should. He was professional, accountable, and transparent about what went wrong. Once the repair was completed, I picked up the phone and there was a camera issue, they fixed it immediately on the spot and made sure everything was 100% before I left. The initial day had real communication and process failures, but ownership stepped in, took responsibility, and made it right. Mistakes happen what matters is how they’re handled, and in this case it was handled properly.
Had a 10:00 AM appointment for a Samsung S23 Ultra screen replacement. Arrived at 10:15 AM and was told it would take about two hours. I returned at 12:00 PM and was told another 30–60 minutes. Returned again around 1:30 PM and was told “another half hour.” When I returned at 2:00 PM, new staff informed me the phone had not been disassembled and no repair work had begun. It was only then being connected to a Samsung diagnostic tool, and I was told it would take another 40 minutes to an hour. When I raised concerns about the repeated delays and inaccurate time estimates, I was told the owner was unavailable, that no one could help me, and “it is what it is.” One employee became loud and confrontational instead of attempting to resolve the situation. After over five hours, I was given an ultimatum: take the phone back unrepaired or let them finally start the work. No accountability, no consideration for the time lost. This wasn’t a delay. It was repeated misrepresentation of the repair status.”
Battery Stores
“Update: I’m updating this to five stars based on how this was ultimately handled. This was my fourth visit to this location, and my prior three experiences were flawless.
After this review was posted, the owner, Norman, reached out to me directly and handled the situation exactly how a business owner should. He was professional, accountable, and transparent about what went wrong.
Once the repair was completed, I picked up the phone and there was a camera issue, they fixed it immediately on the spot and made sure everything was 100% before I left.
The initial day had real communication and process failures, but ownership stepped in, took responsibility, and made it right. Mistakes happen what matters is how they’re handled, and in this case it was handled properly.
Had a 10:00 AM appointment for a Samsung S23 Ultra screen replacement. Arrived at 10:15 AM and was told it would take about two hours.
I returned at 12:00 PM and was told another 30–60 minutes. Returned again around 1:30 PM and was told “another half hour.”
When I returned at 2:00 PM, new staff informed me the phone had not been disassembled and no repair work had begun. It was only then being connected to a Samsung diagnostic tool, and I was told it would take another 40 minutes to an hour.
When I raised concerns about the repeated delays and inaccurate time estimates, I was told the owner was unavailable, that no one could help me, and “it is what it is.” One employee became loud and confrontational instead of attempting to resolve the situation.
After over five hours, I was given an ultimatum: take the phone back unrepaired or let them finally start the work. No accountability, no consideration for the time lost.
This wasn’t a delay. It was repeated misrepresentation of the repair status.”