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November 2023 by Ralph Vaccaro
Renting from Budget is quick and easy. The staff was very helpful regarding how to handle tolls on the Parkway.
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November 2023 by Ted Mier
I have used this location in the past with no issues and booked online as well as paid in full ahead of time to save a few bucks. This time they still charged me after I returned the car. Not worth my time to fight for the $14 but will NOT BE GOING BACK AND WILL TELL EVERYONE THAT I KNOW NOT TO USE BUDGET OR THIS LOCATION.
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November 2023 by Stephen Nelson
So it can't be a one star because I did make my 1200 mile trip but... When I picked up the truck it had a wicked differential whine that got louder during the trip and when I went back to the store they told me "I'd have to deal with it because budget won't do anything about it" he did go on to say they would send someone out if I break down and change the truck if needed which thankfully I didn't have to find that out..... I did also struggle to fill the truck with full it taking 20-30 minutes to fill the tank but when I called for assistance it was well over an hour wait to get someone to me so I just figured it out and drove the screaming death trap with ear plugs in to protect me ears from the deafening noise in the cab.. I would look somewhere else the price is cheap but unless you like gambling on a trip I would look somewhere else
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August 2023 by Carol Rudy
The vehicle that I received was full of dog hair, which I am highly allergic to. I had to rely on my allergy medication. Every time I drove my vehicle. Additionally, when I called to extend my rental, which I had to do due to a family emergency, Jesus the CSR on the 800 number gave me one price for the rental extension. However, when I dropped off the vehicle, I was told that there was an additional per diem charge above the cost that was quoted to me.You would think a company as large as budget would properly clean a vehicle prior to re-renting it to the next customer and you would think that their customer service representatives would be aware of all of the additional fees and charges that are going to be added. Unless that was done purposely.I will add that the rep at the local office was great but overall the renter of this vehicle prior to me clearly did NOT follow the rules that were clearly stated at the point of pickup and I paid the price for that.Overall I was disappointed with this. Had the rep at the point of pickup not been kind and warm, I would have given only one star.
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August 2023 by Bruno Ricardo Siqueira
I’ve made a reservation online and couldn’t get the car with my Irish driving license together with my Irish Residency Card, somehow they said that could only accept if I had my passport with me, which I have left at the place I’m staying in another city. I had the feeling they didn’t want to rent it to me because I’m a foreigner.
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August 2023 by Avery Lucas
Nice service but worth noting it is INSIDE the Sheraton hotel
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July 2023 by Kathy Wall
The rental process was easy and fast! I was in my rental within 15 min.
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June 2023 by Rdb B
Horrible, dispicable and ZERO dependability.DO NOT RENT anything from this location.Reserved a 16' truck 6 months prior to my move. Confirmed 1 month before, confirmed 3 days before.The day OF moving, I hired some movers, went to get the truck was told, oh we cant get you one. no explanation, no remorse, nothing. These people are rotten to the core and they would only do us a service if they folded up this location and went out of business. One star is too many for these non caring useless car/ truck rental agency. Rotten to the core.
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June 2023 by P Z (Pink Zoe)
It would be awesome since it's located inside the Sheraton hotel if they had extended hours. Earlier openings and late closures but they don't. Other than that, they have a vast option of vehicles, the gentleman at the office was super friendly and helpful but please people don't sign your contract papers before you inspect the car. Stop being lazy.
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May 2023 by Pink Zoetic
It would be awesome since it's located inside the Sheraton hotel if they had extended hours. Earlier openings and late closures but they don't. Other than that, they have a vast option of vehicles, the gentleman at the office was super friendly and helpful but please people don't sign your contract papers before you inspect the car. Stop being lazy.
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May 2023 by Paulette Conover
It would be awesome since it's located inside the Sheraton hotel if they had extended hours. Earlier openings and late closures but they don't. Other than that, they have a vast option of vehicles, the gentleman at the office was super friendly and helpful but please people don't sign your contract papers before you inspect the car. Stop being lazy.
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May 2023 by Ronnie Brandt
Horrible, dispicable and ZERO dependability.DO NOT RENT anything from this location.Reserved a 16' truck 6 months prior to my move. Confirmed 1 month before, confirmed 3 days before.The day OF moving, I hired some movers, went to get the truck was told, oh we cant get you one. no explanation, no remorse, nothing. These people are rotten to the core and they would only do us a service if they folded up this location and went out of business. One star is too many for these non caring useless car/ truck rental agency. Rotten to the core.
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March 2023 by Milton Parker
The agent has been the same each time. He was very cordial, professional and knowledgeable about the process. He alerted me to the after hours detail and made sure my vehicle was suitable to my needs.
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October 2022 by Gloria Fowlkes
Sheraton site in Eatontown NJ. The gentle man at this site is rude and lacks customer service skills. He rushed me. Told me nothing about add ons like XM radio or the toll feature. He gave me a Nissan Altima that USB ports were broken. I had no way to charge my phone during a 7hr drive. I’ll never visit this location again. If I could leave no stars I would!
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July 2022 by bridgit valgenti
I rented for a trip to see my parents, the attendant was helpful, polite and answered all my questions. I had a lot and may have been annoying, but he kept smiling. Would definitely rent from them again.