Macy's is a well-known department store, established in 1858, offering a wide range of products from top fashion brands such as Ralph Lauren, Calvin Klein, and Estee Lauder. The Rogue Valley Mall location features clothing, shoes, housewares, gifts, and furniture. Customers have mixed experiences at this store. Many appreciate the friendly service, particularly praising employees like Nancy at the Chanel cosmetic counter for her fantastic makeovers and Greg for his warm greetings at checkout. Joe in the suit department received commendations for his patience and professionalism while resolving online order issues. However, some customers faced challenges with customer service, including long wait times at the register and unhelpful responses regarding product exchanges. Overall, Macy's offers a blend of great products and varying customer service experiences.
They are a mediocre department store at best. Not the Macy's i would always go to for selection. Just awful.
March 2026
We had a great experience buying a a bed! Our questions were answered, and even though it took time to set up delivery, and complete the sale, we did not feel rushed or pressured.
January 2026
This is the only Macy store that carries Clark shoes.
