Macy's is a well-known department store, established in 1858, offering a wide range of products from top fashion brands such as Ralph Lauren, Calvin Klein, and Estee Lauder. The Rogue Valley Mall location features clothing, shoes, housewares, gifts, and furniture. Customers have mixed experiences at this store. Many appreciate the friendly service, particularly praising employees like Nancy at the Chanel cosmetic counter for her fantastic makeovers and Greg for his warm greetings at checkout. Joe in the suit department received commendations for his patience and professionalism while resolving online order issues. However, some customers faced challenges with customer service, including long wait times at the register and unhelpful responses regarding product exchanges. Overall, Macy's offers a blend of great products and varying customer service experiences.
Was driving a half an hour to see that the store is closed due to renovations. You should inform people, no?!!!
July 2026
Nice selection, but store was empty hardly any customers. Hard to find sales associates also
July 2026
The store was clean, the staff was very helpful, and checkout was quick and easy. I only gave it 4 stars because the website showed the item I wanted was in stock, but after making the trip to the store, I found out it was actually out of stock.
