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“I had a great experience at P.C. Richard & Son thanks to Raza. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right refrigerator for my needs rather than just making a sale.
He answered all of my questions, explained the different options clearly, and made the entire process smooth and stress-free. His professionalism, honesty, and excellent customer service really stood out.
If you’re shopping at P.C. Richard & Son, I highly recommend asking for Raza. He made this an outstanding experience, and I truly appreciate all of his help. Thank you, Raza!”
“I bought a new dishwasher at this location earlier this week and it was a very pleasant, stress-free experience. Anthony Chance is a great salesman and delivers terrific customer service. Thanks for everything!
Edit: I returned to the store yesterday to buy a new air conditioner, and Anderson was incredibly helpful. I really appreciated his help.”
“Uncle Charles is the best sales person!! he knows his stuff about the products. He is a fun time at Kiki with him in the store love him. He’s the best clone him if you can cause Charles is the man.”
“Andy is my go-to sales person, I only buy my appliances from him specifically. I’ve been going to him for years now. He’s very professional and attentive. He always takes his time to explain and show me different options and helps me choose the best fit for me. He has even come in on his day off to help me in the store. My loyalty to this company is because of Andy’s great customer service. I will always recommend my friends and family to Andy in Jersey City.”
“George McIntyre was awesome! He helped me pick out a new dishwasher and made the whole process really easy. He was friendly, funny, and super knowledgeable.
He took the time to answer all of my questions, made sure I had the correct measurements, and helped me find a dishwasher with all the features I wanted. I never felt pressured, and he made sure I understood everything before making my decision.
Great customer service from start to finish. I’m so excited for my new dishwasher to be delivered! Thanks, George, for making what could have been a stressful purchase so much easier.”
“What looking for a mattress and got the most information and I’m very pleased with the service I received from Gregory! Will be back soon to revamp my mattress collection in my home! Thank you, Gregory!!”
“I had a very great experience with Samuel during my exchange process. He was able educate my partner and I on the different beds we needed based off the experience I was having with the current one. The process was quick and easy and I look forward to receiving my new mattress in the mail. Thank you so much.”
“Went to store to purchase an air conditioner, Marcos was great! He provided us with a great customer service. I highly recommend this store. And ask for Marcos M”
“Luis was great. He was very helpful in finding what I needed and offering alternatives. I ended up buying a bunch of electronics. Thanks, Luis and Dexter for finalizing my Christmas shopping.”
“Bruce took great care of me from the moment I walked in. He was knowledgeable, professional, and made the entire buying process easy. He took the time to answer all of my questions, explained the different Sony TV options and protection plans, and helped me get the best deal without ever making me feel pressured.”
“Gregory Gayle’s service was spectacular!!! He helped throughout the while purchasing process!!! I would definitely recommend him to anyone who needs assistance!!! Happy customer!!!”
“Great customer service, great prices. Their sales folks really seem motivated to help, not just to make a sale. Their prices are as good as it gets, and the price match guarantee works.”
“Gerson is a gem within this store. He is incredibly knowledgeable, patient, and completely focused on helping me find exactly what I needed without any pressure. Fantastic service! 100% recommend for any service needed”
“Rome was extremely helpful. He was knowledgeable about the products, made sure to ask me details about my sleeping patterns and needs, was patient and honest with my questions, and was friendly and enjoyable to talk with. Thanks for everything!”
“I had such a pleasant and pressure-free experience at this store. Mousa and the rest of the staff were so welcoming, helpful and patient and I feel very confident in my purchase!”
“Nick was amazing from the start. Very informative, patient and hospitable. He is a knowledgeable young man and he took his time . I appreciate amazing customer service and Nick provided that and went above and beyond! Thanks again”
“Raydell is THE sleep expert. He was knowledgeable, patient and helped us pick out the right mattress for us almost immediately. I highly recommend coming here and talking to Ray if you want an expert's opinion on a great night's sleep.”
“I would like to express my sincere appreciation to Tom Paone, Manager of the Paramus location, and Jennifer from the Repair Center for their outstanding assistance with an issue involving my new refrigerator.
With a holiday weekend approaching, I was concerned about getting the matter resolved quickly. Tom and Jennifer both took the initiative to escalate my claim, and thanks to their efforts, the issue was resolved in less than 24 hours.
My family and I have been shopping at PC Richard & Son for many years, and experiences like this are the reason we will continue to do so. We have always been treated like family, and that level of personal care and customer service is what truly sets PC Richard & Son apart from the big box stores.
Thank you again, Tom and Jennifer, for your professionalism, responsiveness, and dedication to customer satisfaction.”
“I had a wonderful experience at this Mattress Firm thanks to Anthony.
He was incredibly friendly, patient, and honest throughout the entire process. He took the time to understand what I was looking for and guided me through the options without any pressure at all.
Anthony truly cares about helping customers find the right mattress, and it shows. His professionalism and genuine kindness made the whole experience easy and enjoyable.
If you visit this location, I highly recommend asking for Anthony.
He’s one of the best salespeople I’ve met — knowledgeable, trustworthy, and amazing to work with.”
“I rarely leave a review but after my experience with Greg at the City Point location I was moved to express my gratitude. He was professional, courteous and went above and beyond to answer my questions and help me out. Excellent customer service! This person needs a raise.”
“Jordan was super knowledgable and helpful in helping me select a new mattress. He took time to work with me, was not overly pushy or salesy - I really appreciated it!”
“My husband and I had the pleasure of working with Natalie. She was working despite being physically unwell and walked us through all the best options for us and gave us the time and assistance we needed to make an informed decision. We couldn’t be happier with her service!!”
“Great Quality Products ?.
Great Service ?.
My bed took two to three-week or more for delivery ?.
Set up and Review of bed ? and sheets was flexible and flawlessly done. ? ? ? worth the wait. Love ❤️ ? ?”
“I bought a mattress with Kyle's assistance and am very happy.
He is knowledgeable and has great bedside manner. Very nice experience with no pressure!”
“Elijah is personable, patient and extremely knowledgeable about the many different types of mattresses on the market. He listened to our feedback, suggested other mattresses to try and never rushed us as we worked through the process of finding the perfect mattress. He made the whole experience easy and fun!”
“5-Star Google Review for Raym
I recently picked up furniture from the Raymour & Flanigan location at 48-18 Northern Blvd in Long Island City, and I couldn’t be happier with the experience!
The team was extremely professional and helpful. Special thanks to Yuri Akilov, who made the entire process smooth and stress-free. He was knowledgeable, friendly, and went out of his way to ensure everything was handled perfectly.
The pickup instructions were clear, the staff was courteous, and the whole experience was seamless from start to finish. If you’re looking for quality furniture and excellent customer service, this is the place to go!
Highly recommend — 5 stars all the way!
Would definitely shop here again.”
“A big company in NYC, you may not expect the most intimate customer service, but at this Mattress Firm, it seems like warm hospitality is a trait encouraged in the entire team.
Elvin, Musarat, and Moe all went above and beyond to make sure I received my mattress in time- as well as the pesky insurance paperwork needed for certain buildings.
Don’t be afraid to come into the store and chat with this staff about your needs.”
10AM - 9PM
545 NJ-17, Paramus
Mattress Stores
“Went there to look at a bedroom set we saw online and wanted to see in person before ordering. Intent was to look then go home and order it since it was coming up a bit less online. Kleny came up to us while we were looking at some couches while we were there. Wife was looking for a specific fabric to touch and feel but unfortunately nothing on the floor was what she was looking for. Kleny went above and beyond trying to help her find what we were looking for. Unfortunately not being able to find we were going to leave but did mention we were going to order the bedroom set. She wanted us to work with her to order so we let her work up the numbers. Once she came back with the amount l we mentioned it was a better price online. At that time she got her manager involved (Johnathan). After some back and forth, price matching etc, they came up with a number less than online so we made the deal. They were also able to get it delivered quickly. I wanted to call out that they were both excellent to work with and were both very personable. We had a good time chatting while the numbers were being worked out and we feel like we got a great deal. I highly recommend and would even suggest asking for her specifically (Kleny) if you go to this store. Sincerely, happy customers.”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
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“Robert P. was incredibly helpful from start to finish. He took the time to understand my needs, answered all of my questions honestly, and never made me feel pressured to buy anything. He was welcoming, attentive, and genuinely focused on understanding my needs rather than making a sale. Truly one of the best salespeople I’ve ever met!
Instead of feeling like I was being sold to, I felt like I was being guided by someone who truly wanted to help me find the right mattress. As a very indecisive person his patience and guidance meant the world to me 🙌 He made the entire experience comfortable and stress free, and I left feeling confident in my purchase. Thank you, Robert, for not only helping me find the perfect bed but for making the entire experience such a positive one! Cannot thank you enough Mattress Firm”