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April 2024 by Darsh Patel
This is a warning to anyone interested in doing service with Bank of America. I am frustrated on how I was treated as a customer banking over 30 years. I am a PREFERRED HONORS PLATINUM client.My credit cards were closed this April with ZERO notice. I have lost over $700 in accumulated rewards. Customer Service was unhelpful at the branch I went to as well as over the phone. I had called over the phone and interacted with various representatives several days after closing my account and experienced ZERO help. All they kept saying was “Sorry for the inconvenience”. If they were actually apologetic about the matter, they would immediately help me resolve the issue the same day and NOT close my credit card accounts with my hard earned money. I also find it difficult that I had to call 3 different customer service numbers to try to understand what happened with my account.The representatives told me that they sent me emails and sent post mails about them trying to verify me through KYC. I have NOT received emails or post mails regarding them closing my credit card accounts. I have specifically requested that I received post mails regarding my accounts.I also have a credit card with another bank. I had a fraud charge on my account. I called the number as soon as I found out about the charge and they resolved my concern within 10 minutes.I had fraud on my Bank of America account in May 2023 and I had to jump through multiple hoops to resolve that problem. If I say there was an issue, it should be treated seriously. I couldn’t believe I had to wait 3 months with multiple phone calls with frustration of spending hours to get that fixed. I had to go to the police station to create a case.If I received this treatment as a PREFERRED HONORS PLATINUM client, I can only imagine how clients who are in Preferred or lower tiers are dealt with. This is seriously horrific. I advise clients use a different bank to do their business.
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April 2024 by J Salavarrieta
Someone called from this office business phone number claiming they had notice activity on my zelle account and transferred me to someone to "zelle" office to input numbers they gave me , trying to get me to send them "a cancellation code" via zelle. If this is no longer an in person office (which is regrettable) BOA should make sure the line is closed.
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April 2024 by C.A. De Paz
Avoid this branch unless you're using ATM!!! The staff needs a refresher in customer first as they lack sense of urgency and priority. Totally defeats purpose of having an appointment as they make you wait past appointment time
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February 2024 by Lin Li
Wonderful staff. Efficient service. The staffs are pleasant, accommodating and professional. I had a pleasant experience and accomplished my visit purpose.
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February 2024 by Simon Ahn
Please avoid going into this bank for ANY service at all cost besides possibly using the ATM. I love Bank of America and had them for over 20 years. Never have I ever experienced such poor customer service and just complete lack of knowledge about how Bank of America processes and procedures work. 3 different ladies were telling me three different things even from the manager there! She acted like she knew what she was talking about but actually none of them ended up being correct! Should’ve trusted all the poor reviews for this place and went somewhere else. Total waste of time.PS - I did go to another Bank of America and got me straightened out with way better customer service. Please don’t waste your time coming here.
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December 2023 by Christopher Rodrigues
Long waiting time! Hopeless customer service.This branch has the most unprofessional staff. The bank staff asked very personal questions and wanted my personal information and number to connect to follow up as if asking for favour. I don’t want to name the staff everyone at the bank knows about the Person who asks such questions and even employees have complained about the staff behaviour just bank should file and take serious action about the staff. This is truly unprofessional behaviour.
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December 2023 by vishal patel
Long waiting time!! Not good customer service This branch has the most rude and unprofessional staff. bank staff asked me very personal questions, I waited two hours in line for my turn.
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August 2023 by Hafsa Ahmed
This branch has the most rude and unproessional staff. I went to this branch to wire funds. One of the bank staff asked me very personal questions which I found very rude. Also, I waited two hours in line for my turn. They really need to hire more people to assist.
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July 2023 by Ramesh Vijayarangam
3 business days for a simple account verification letter? seriously?
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February 2023 by Sean Paul
Useless branch. I am surprised they are still open.I call for simple a exchange range an employee by name Zarna or Zurna put me on hold to get the information.Then afterwards, ask if I have an account, I told her yes. She told me I will have to come to the branch in person to get rate for pounds to dollar...Every other bank I spoke give a rate over the phone within seconds and another Bank of America Branch did (when I asked if its the bank policy she said).. What a liar and lazy person working there, I had to tell her to ask the bank teller if she doesn't know (then she told me to go online and check wow) , you know get up and go ask its not rocket science ahahaha
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November 2022 by Mike Mraz
The worst bank ever slow slow service slow ATM not enough tellers just horrible stay away at all costs you will waste a lot of time in this place
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June 2022 by Nadawe AL.
Great service and staff went above and beyond to take care of my issues and answer my questions.
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January 2022 by Venkat B
The staff is very rude and not at all customer-centric. I thought of changing my business account to some other bank but surprisingly Stelton Rd branch representative solved it in a minute.
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December 2021 by narender reddy
There is only one teller is open and a big line is there. I had to wait for an hour. The worst staff.
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October 2021 by Marutee Gavalee
The branch is not up to date with online services offered by Bank of America.They need trainings and learn how to be apologetic instead of blaming Bank Of America online services.In my case they didn’t know to verify online opened account; moving all my assets to chase.
