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November 2023 by Username Taken
Carlos is one of the most helpful people I've interacted with at any Casper location. I ordered an expensive mattress in the wrong size and Carlos was able to fix the issue quickly with great communication. In the end, I was able to take advantage of the 25% off before the discount event ended thanks to Carlos and his team. 10/10 would shop again!
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October 2023 by James Kiss
The team at this store is awesome! Emely went above and beyond to help me over the phone get everything ordered for pick-up. I was exhausted after driving 14 hours and needed a comfy bed to sleep on and Emely made it happen! I love my Casper mattress - the foundation was super easy to assemble and the sheets are so comfy. If you need excellent customer care and a great mattress, visit the Casper team at Menlo Park Mall!
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February 2023 by AJ Hatz
Amazing staff, always inviting and helpful. Carlos, Giselle, David and ED were all super helpful. I love coming to this store to either buy or just stop by and see what’s new! Thanks for an amazing experience!
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December 2021 by Major
My lady and I were in the market for a new mattress and we stopped into Casper. We met Danielle and made us experts on the beds, sheets, pillows, body alignment I mean the works. She truly is great and the poducts are amazing. High quality materials and the beds are so comfortable I can sleep less and feel more rested. Highly recommend the store. Hopefully you deal with Danielle she's phenomenal.
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December 2021 by Thomas Rodriguez
I had a great experience with Danielle. To start of Casper at Menlo Mall for me is the best, Danielle and cast are very welcoming and pleasant to talk too. Second I purchased the memory foam pillow for myself, and didn’t have a good experience with the pillow. Danielle went beyond her expertise, professionalism and compassion to understand and help me decide with my issue. I was advised by Danielle to purchase the down and original pillows for the 30 nights trial so I can decide and figure out what works for me. To be continue.... Thanks Danielle!
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August 2021 by Noelle S
Nicest staff (they don’t make commission). I had my puppy with me and the staff walked around holding her while letting me and my daughter lay around in all the beds. The store was so clean. Staff so knowledgeable and not pushy at all! I was hesitant to buy a hybrid and not a traditional mattress but after spending a lot of time lying around in the Caspers, I made the jump. I purchased a king size Nova Hybrid with a Pro Rise Adjustable base. 20% heroes discount!! I did opt for the delivery and set up for a reasonable fee. Hopefully that will go as well as the shopping experience. And hopefully I will love the mattress! You should at least give this store a visit
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August 2021 by christina fay
Best customer service experience I ever had! Antonella was amazing with helping me pick out a bed and talking me through all options. She listened to what I needed and even helped me lift it into my car. I’m also so excited that you can try out the bed before you buy them because I thought they were online only. I’m so happy with my nova Casper mattress best night sleep I ever had. I’ve very thankful for this store and the kind staff.
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July 2021 by Anthony Ponti
My partner and I have been shopping around for different mattress now for a couple weeks, we have been wanting to upgrade our old spring mattress. This was actually our last stop in a morning of trials at different mattress locations. The team was very welcoming amongst all the business and was able to fully walk us through trying all three grades of mattress. We ended up walking away with a Nova Wave, which we are excited to start using. Thank you for great service!
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July 2021 by David Awad
Casper is a great company, and they hire awesome people.The sales process is well refined, their store is very thoughtfully decorated and their staff is fun and informative. They're very understanding of how difficult picking and sticking to a mattress can be as well.The product is really well constructed and feels great.
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July 2021 by Quinn Croom
I had an AWESOME experience with Danielle. At Menlo Park Mall Casper Store for me this is by far the best store I’ve made a visit too on my hunt for a new mattress Danielle and another young lady Norielle was such a pleasure. I am new to Casper and unlike other store they broke down every mattress they have in the store not just bring me to the most expensive one. They let me choose what I liked and feel no rush no pressure. I truly appreciate the fact that they cared about the customer. Asking Question getting my feedback and guiding me to the right choice! Thank You sooooo MUCH DanielleSpecial ThankYou to Norielle she helped my brother a couple days prior to me arriving at the store and thats how i walked in and walked out with a New Casper Mattress! Thank You ladies!
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July 2021 by Noelle S.
I cannot believe that staff here are not paid commission! They are the absolute sweetest team ever! I had my daughter and my baby chihuahua with me and they babysat the puppy while my daughter and I tried beds!! They had doggie beds and treats and Olive just had so much fun. The knowledge and low pressure from the staff is on par with my luxury purchase buys. Louis Vuitton, Lexus...Casper! A little less fact and stuffy but...Seriously. I purchased the nova hybrid king and the top line Rise Pro adjustable base. I opted for delivery with set up and removal of my old bed. Can't wait to have it delivered. Hopefully the rest of the process will be on par with the buying experience. Elyse and Antonella are the best! There was also a male associate there helping other customers. I just can't say enough good things about the sales experience UPDATE:: my $3000 base was delivered, set up by the delivery company and did not work properly from the minute they delivered it. I have been going back and forth with Casper and the manufacturer of the base WHICH IS NOT CASPER. My responses and interactions have been hit or miss. I now have a box of parts sent to "repair" my brand new base THAT HAS BEVER WORKED!!! No word on when this repair will occur. What I'm confused about is why they won't replace the BRAND NEW BASE THAT DOES NOT WORK!!! I love the mattress but am consider returning the entire purchase because of this situation. I stand by my 5 star review of the sales team at this location but regretting my $5000 purchase
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July 2021 by jamie smith
My husband and I were looking for a new mattress and bed. We have been looking at a Casper online because we knew a few people who loved theirs. We were not sure if we should go with the hybrid or the original all foam. We decided to go to this store to lay on them and make a decision. I am so happy we did. The way the store is set up you don’t feel like you are in a store each bed has its own little room. The employees left us alone for a few minutes to relax and talk about the bed. Everyone was helpful and not pushy or just trying to make a sale. They listened to what we were looking for and pointed us in the right direction. We have had our bed for about two months now and we love it. Both of our back pain has gone away and we wake up well rested, we are so happy with this bed and recommend going to the store to lay on them.
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June 2021 by Jamie V.
My husband and I were looking for a new mattress and bed. We have been looking at a Casper online because we knew a few people who loved theirs. We were not sure if we should go with the hybrid or the original all foam. We decided to go to this store to lay on them and make a decision. I am so happy we did. The way the store is set up you don't feel like you are in a store each bed has its own little room. The employees left us alone for a few minutes to relax and talk about the bed. Everyone was helpful and not pushy or just trying to make a sale. They listened to what we were looking for and pointed us in the right direction. We have had our bed for about two months now and we love it. Both of our back pain has gone away and we wake up well rested, we are so happy with this bed and recommend going to the store to lay on them.
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May 2021 by Joel Ramirez
My lady and I were in the market for a new mattress and we stopped into Casper. We met Danielle and made us experts on the beds, sheets, pillows, body alignment I mean the works. She truly is great and the poducts are amazing. High quality materials and the beds are so comfortable I can sleep less and feel more rested. Highly recommend the store. Hopefully you deal with Danielle she's phenomenal.
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May 2021 by T R
I had a great experience with Danielle. To start of Casper at Menlo Mall for me is the best, Danielle and cast are very welcoming and pleasant to talk too. Second I purchased the memory foam pillow for myself, and didn’t have a good experience with the pillow. Danielle went beyond her expertise, professionalism and compassion to understand and help me decide with my issue. I was advised by Danielle to purchase the down and original pillows for the 30 nights trial so I can decide and figure out what works for me. To be continue.... Thanks Danielle!
