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“I had the best experience at this location! Steve was the person who helped me, notice I didn't say sales person. He educated me on the products that I was looking for right size of my vehicle if I wanted to take it and explained the delivery process. I took them delivery process because they give you a Good enough window frame to plan your day, more then affordable pricing for product and delivery. Fernando deliver the furniture with his helper no mess no damage in and out! I got lucky so I'm telling others!”
“My experience with the Menlo Park Lovesac showroom was amazing. Mahalo was very Professional, Knowledgeable, and helpful. The staff made sure you were comfortable. Mahalo went above and beyond to answer all my questions and made sure everything was explained and I understood everything. He went over all the different style, set ups and all the options available. He truly made the difference in my experience.”
“We walked in looking to purchase open box furniture at heavily discounted prices and assumed we would have to fend for ourselves. However we were pleasantly greeted by Moshe, then Tina came by and went way above and beyond to assist us, she is an innate designer and helped us match colors and spent an hour with us figuring out which pieces would fit into our space.Brian was super friendly and patiently worked out every detail for us.The furniture is top notch quality - was an amazing experience with superb customer service!”
“We purchased a beautiful sofa and matching loveseat, and as usual the staff designers had great suggestions and were able to easily help us design our custom pieces. A fabric swatch was quickly sent by mail so we could continue to select complementary furniture, rug, paint and accessories. We were also surprised that the furniture was delivered in the promised timeframe. We have a number of home improvement projects going on simultaneously and all of the contractors are complaining about huge supply chain disruption and inability to get anything on time. Not Creative Furniture - they were easy to work with and completely reliable!”
“Love the service here. With Starbucks and pizza hut inside it's amazing to shop I this target. A little pricey in some items but overall a very good store to shop. And this is close to Menlo mall and other shops. Love shopping here. Hassle free returns . Love the service in returns and pickup area . It gets a bit crowded in weekends and other holidays . Lots of parking outside . Fantastic location . Good selection of items ..”
“Bought a piece of furniture from Wayfair. Had an issue with the product, which was well out of warranty. Contacted J&M for assistance, they went above and beyond to accommodate me by sending me replacement parts free of charge! Top of the line customer service. Thanks so much”
“David M on guest service was a pleasure to meet in a great employee. It seems like. I think he deserves a raise. Keep up the good work David M. Sincerely Jayvibes.”
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“I am joining Joe club as well!! ? She is an amazing rep!! She had all the patience to answer all your questions! She had no personal interest of commission and offered us the best price she could !! It’s hard to find passionate people now. She is surely one of THE BEST!! About prices at Mattress Firm they are kind of competitive and the only edge is that they deliver quicker than samsclub or Costco! The down side is if you are not satisfied you have to pay for shipping and restocking. Rest is good!!”