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September 2023 by Antonina Sofilkanich
Would like to share very unpleasant experience with Mercedes in Edison. If I could would put no stars.Booked appointment for 2 recalls and diagnostic to be done on Sprinter van. Waited more than a month for appointment, and when came the day of my appointment, was told that need to leave van there for 4-5 weeks. When asked why, was told that they are backed up. First of all , no one called to ask to reschedule if they saw that they are behind, 2nd of all when I asked to reschedule appointment, was told it will put me even further their schedule and I still would need to leave van there for 4-5 weeks. After speaking to the supervisor, was told the best they can do is try to get it done by the end of the week ( appointment was scheduled Monday). Excuse me 4-5 weeks for recalls and diagnostic!? When called Princeton Mercedes service, got appointment the next day. Recalls and diagnostic there were completed in hours the day of appointment and even repairs were done the same day. So, I just don’t get it why I had to wait more than a month for appointment and couldn’t been serviced the day of my appointment. Moreover, I had to leave there van 4-5 weeks, which is unacceptable. Obviously you don’t by this type of vehicle for pleasure, you buy it for work and need it every day. Who can afford to have van sitting there 4-5 weeks in order to get diagnosed and do recalls that they are required to get done. Very disappointed because when bought this brand van was counting on their service. Now required to drive further in order to get better serviced. In addition, the employees are very not nice. Talk to you like you came to their house and asking for something. Would never come back there or recommend anyone go there ever and spend their money. There are better places to go to where employees are respectful and do their job. Wish I knew about them before.
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August 2023 by Grgrvs Yprvsk
Always great service. The team is organized and the whole operation is well run
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August 2023 by shannon star
Clean place...respectful employees...very knowledgeable staff about their cars....and honest
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July 2023 by Xinhong He
The GPS in my GLC 300 didn’t work correctly when I drove to Boston. It didn’t take pay route, even though I chose the fast way. I was told by the service person to get the updated version which I did and paid more than $100. But it still didn’t work the next trip to Boston. I have called the service again and again, and was told that someone would call me back. I have never gotten the phone call from them. I am still waiting after several months.Service: General repairs & maintenance
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June 2023 by Alla Y
I booked my first service after purchasing the brand new Mercedes in the Edison Ray Catena. The service guy said the cost of the first service is about $700 dollars for charging the oil and stuff.I was wondering why it was so expensive. Then while I was waiting for my car I found a $190 coupon from another Ray Catena service place . After showing them that coupon the guy said he was going to give me a discount and the new charge was $380. I insisted on the coupon price. Finally he gave me $280 including the labor.I don’t recommend that service. Not honest ,try to shake the money out of your pocket.
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June 2023 by Liza Tishina
It will be one week since I dropped off my sprinter van for service and the oil change and nobody even looked at it yet. When I asked when I can pick up the van I was told that I can pick up and bring it back for service later because they are backed up. For the whole week nobody even checked what is wrong with the van. I have been waiting for this appointment for 3 weeks and nobody they are telling they don’t know how they will keep it because they don’t have time to diagnose the van.Service: Auto engine diagnostic
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May 2023 by Edisson Roa
Bad service, I bring the car for airbag recall for warranty,When I pick up the car has engine light and reservoir coolant broken, they don't respond
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April 2023 by CARMEN MELCHIONNA
Ray Catena has been a mainstay in the area for years. Unfortunately, their service of autos is herendous and has gotten worse and worse!! Buyer beware here. Many things you may pay for dearly are "patched" and not fixed correctly. My front and rear brakes need "repair" according to one service mgr., and after repairing them, 4 months later, I was told they were never repaired properly by a local independent foreign car specialist. Some of the service reps. Act like glorified pizza men!! I have purchased numerous Mercedes Benz Autos, however, am now chased away from poor service.PS. I do like "Freddie" who is a charming Lead Manager!
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April 2023 by Shixin Li
They gave me a car with a bad tire and I needed a tow truck, I kept call them for three days and no one answered the phone wiredService: Air & cabin filter replacement
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March 2023 by Bahriddin Asliddinov
I made an appointment 3 weeks ago. The side door was not working well, I had bought the sprinter new a month ago about ago. When I went, they asked $390 for diagnostic service and asked the car to be dropped off for the day. I had to come back with a taxi. When I went back, my car was still not fixed. There was another appointment made in 3 weeks. I am not happy with this device and am questioning whether I should go back. Otherwise I already have insurance on the car.
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March 2023 by K K
1)they don’t remind your appointment either call or email or text nothing2) when give car first need to check any electric problems or any problems but they are asking any problems once I explain problem they are saying that we charge $300 to diagnose problem .
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February 2023 by Nilesh
I had tire installation appointment on 3rd Jan, 1 pm. I ordered tires online on Mercedes website and scheduled appointment here for installation. on the 3rd morning I specifically called to check if everything good for the appointment, I was told that it's confirmed. But when I went at 1 pm, after waiting for 15-20 mins I was told that tires are not yet shipped. Really frustrating if they know appointment is for tire installations, they cant do simple check before confirming appointment, it was frustrating.
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January 2023 by Unknown Unknown
I went to this location around 11:30 am on December 26, 2022 to get my GLC 300’s battery replaced. I was helped by Service advisor Chad, who informed me that it would take about an hour and a half for the inspection and battery to be replaced. Chad checked in with me almost 3+ hours later, and told my battery was replaced and that my car was being cleaned and then I would receive my car. After receiving my car, I noticed that there was bubbling in the interior of my car on the console center armrest. I called the Edison location who transferred my call to my service advisor and I explained to him what happened. On the phone he said “oh I don’t know how that would happen, nobody was in your car they didn’t even get to clean it” and for me to send a picture of what I’m referring to. After emailing him a picture of the damage and asking him would they be able to fix it, he replies and tells me he saw the damage there before and that he would provide me with an estimate. One thing I don’t like is when people try to insult my intelligence.Why would I be waiting for my car to be cleaned only to now be told it wasn’t cleaned and then to lie and say that you saw that bubbling when I brought my car in? I get my car serviced by Mercedes Benz every year and I’ve never had an issue. I will never come back to this location and I will never recommend anyone to come here. I know what my car’s exterior and interior looked like before I brought my car in and it’s insulting to say otherwise and then try to charge me for something that was done there. I would’ve respected the fact if they admitted it was accidentally done and would’ve waited whatever amount of time to get it fixed than to be lied to.Service: Battery
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January 2023 by Wendy Lin
When I was told that my Mercedes was too dangerous to drive, the total mileage was just reached 70,000. What surprised me, even more, was that within a year I spent over $5,000 to fix the car in and out of the dealer shop, and no mechanic mentioned to me about the rusted subframe was a very serious problem. Instead, I was told to sell the car to the junkyard right after I spent a little less than two thousand dollars on the car including replacing the battery. The battery was replaced twice with such a low mileage, which shouldn’t be happened in a prestigious car like Mercedes’. I’ve heard that many Mercedes owners have the same problems as me, and there are lawsuits between the owners and the company.
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January 2023 by Bhargav Sravan
Had service with Thomas B..He was nice person and was able to help me have a great service
