TD Bank in Edison receives mixed reviews regarding its customer service and efficiency. Some customers report very positive experiences, describing the branch as neat and clean with staff that is helpful, knowledgeable, and courteous. Specific interactions with tellers and an assistant manager are noted for warmly greeting customers and successfully resolving account issues, including fraud cases. The drive-through service is also highlighted as fast and efficient. However, other reviews describe disappointing and frustrating experiences. Criticisms include tellers perceived as having no energy, offering no greeting, and failing to follow proper cash-handling procedures by not counting money in front of the customer. Some customers found simple transactions, like exchanging bills, to be needlessly complicated and time-consuming, leading to dissatisfaction. The branch is also noted as being very busy at times.
Andrea is a phenomenal teller and made my experience as a customer all the better.She was both kind and extremely professional.
August 2025
We’ve always had a great experience at this branch! A big thank you to Maria for helping us set up our new account, and to Raphael for his continued support with all our teller needs. Excellent service!
August 2025
I recently visited this TD Bank branch and was impressed. The ATM here is very convenient — easy to use, quick, and always working without any issues. The branch itself is nice, clean, and the staff are helpful. Overall, a solid place for handling your banking needs.
