TD Bank in Edison receives mixed reviews regarding its customer service and efficiency. Some customers report very positive experiences, describing the branch as neat and clean with staff that is helpful, knowledgeable, and courteous. Specific interactions with tellers and an assistant manager are noted for warmly greeting customers and successfully resolving account issues, including fraud cases. The drive-through service is also highlighted as fast and efficient. However, other reviews describe disappointing and frustrating experiences. Criticisms include tellers perceived as having no energy, offering no greeting, and failing to follow proper cash-handling procedures by not counting money in front of the customer. Some customers found simple transactions, like exchanging bills, to be needlessly complicated and time-consuming, leading to dissatisfaction. The branch is also noted as being very busy at times.
