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November 2023 by Douglas Maclean
Our service advisor, Harry Collins is the best. Always keeping us informed on the status of our car. Harry is very personable and a definite asset to your dealership.
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November 2023 by V L.
After a series of horrible car dealership experiences I was leery of doing business with Lexus of Atlantic City -- I could not have been more wrong: from Dave the general manager to all of his team members, they all took great care of me, and they all genuinely wanted me to have a pleasurable purchasing experience. They treated me with respect, and were happy to spend all the time required to set up the car, etc. & etc. There were no games played whatsoever, everything was transparent and straightforward. One of the team told me in passing, "we do not have an adversarial relationship with our customers -- we want to have longterm relationships..." And that is precisely what they cultivated with yours truly.To say I am pleasantly surprised and thoroughly satisfied would be an understatement.Thank you gentlemen very much.
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November 2023 by Robert Velazquez
My service advisor (Sara Barnes) was excellent. She was very professional and helpful. I highly recommend her and will have her as my service advisor.
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October 2023 by Gene Adams
Went for service which included new key programming and remote features update.My service writer was Harry.Very kind and knowledgeable.Explained how the service would be handled and quoted the price before he began.All went well and even got a free hand carwash.Thank you for the pleasant experience at Lexus of Atlantic City.
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October 2023 by Phat Ngo
Just recently went for a service, everything was very well-organized and efficient with no issues. Tina and everyone else I interacted with was very nice and friendly! And after the service, my Lexus was returned back in impeccable condition. Excellent customer service!
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October 2023 by Jeanine McGee
Took my 350 in for multi-check service on the car's one year birthday. I was talked to by a young man who did not identlfy himself and started my service visit with the personality of a robot. Fast talking, get this customer out of my office kind of rhetoric. Pointed me up the hall to waiting area. Not an appealing nor professional approach to customer service. There were never more than two clients in the waiting area.Toward the end of the visit he came to me explaining the plug in one tire was leaking; i had never received a low pressure warning prior. He went into a fast talking review of placing new tire and giving me a loaner as the tires would not be in until following day. I asked for the cost; he replied again - my head was spinning. Since this was not an emergent service; I replied "no I'll take the car home". He did not listen to my response but started asking for insurance and needing things out of the car. In his mind I was accepting the loaner and tire service to be completed. I stopped him and told him again. I saw on his office door that his name was Harry and reminded him he never told me his name. I was rushed out again and told to sit up front and he would be right out. Fastly escorted to the desk to pay. I was so annoyed by this young man I could hardly speak to the nice lady behind the desk. Lexus of AC - never make Harry a salesman!! I might have to drive to Cherry Hill for next service. I don't expect and will not revisit that type of customer service anywhere. If I do return to AC I will not deal with Harry!
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August 2023 by Linda Narcisi
The Service I have received from Lexus of Atlantic City is top notch! I applaud each and every person in the service department for running a smooth and efficient department. Not to mention the warm welcome I received when dropping off my vehicle, they made me feel like family! Highly recommend Lexus of Atlantic City!
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August 2023 by Craig
I am always impressed with the great experience I have with the service department. Their expertise with taking care of my car is augmented by their professional and personal team, always greeted with a warm welcome and smile from Harry and Tina. This time around with Harry, thank you so much it was an absolute pleasure!
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August 2023 by Tiffany Hayes
Great dealership!! Came in at my appointment time and was checked in immediately. I was walked to the waiting area to wait for my car to be looked at. They also had a kids office where my daughter could play. Tina was so very helpful. I highly recommend you to bring your Lexus here.
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August 2023 by Debbie Henry
Great Dealership! From the beginning, the staff was very welcoming and helpful. They went above and beyond to create a quick easy new car purchase. Personally, I had a wonderful experience and highly recommend Lexus of Atlantic City!
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August 2023 by Vas Sinas
Amazing service, every time. Harry and his team are on the ball. They make scheduling your vehicle service so easy, and make sure you’re set up for success anytime you’re coming or going. True example of what customer service should look like!
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August 2023 by John Gauntt
Harry the service consultant and others were friendly and my questions were answered adequately. The loaner car was clean and presented readily. My vehicle was serviced quickly. The experience was friendly, efficient and effective.
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July 2023 by William White
The Atlantic City Lexus dealer on Fire Rd has always taken wonderful care of my cars as well as myself. Only the work that needs done gets done, and at a fair price. My wife and I have always been treated courteously by everyone at Lexus. I highly recommend this dealership to anyone that enjoys their car.Bill White
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July 2023 by Robert Sullivan
Terrific experience. Car was taken in the next day. Brakes and computer update were completed on time. Loaner car provided and a washed car was given back. Would highly recommend Atlantic City Lexus and Harry the advisor. Communication was detailed and timely.
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July 2023 by Dan Kowaleski
I recently had the pleasure of visiting the Lexus dealership for service, and I must say that my experience exceeded all expectations. The service process was seamless and efficient. The dealership had a well-organized system in place that ensured a smooth experience from start to finish. Tina at the Lexus dealership was incredibly knowledgeable and attentive, and she provided valuable insights about my vehicle. The thoroughness of their work was evident in the impeccable condition of my vehicle when I received it back. I highly recommend the Lexus dealership to anyone in need of top-notch service for their vehicle.
