Malincho Inc. is a source for authentic Bulgarian food, with customers ordering for over a decade. Reviews note great products overall, though some mention that the taste of the Lukankas has gone down in recent years. Feedback on service and packaging is mixed. Many customers report being very happy, with fast, accurate, and impeccable delivery. Orders can arrive quickly via FedEx in perfect condition, sometimes including a pleasant surprise like a free gift. Other reviews cite significant hiccups in packaging, resulting in items like Yufka flakes being crushed or Soletti sticks broken. A common complaint is the use of pesky and messy foam peanuts, which are not recyclable, bad for the environment, and time-consuming to clean. When packaging issues were communicated, the customer service representative did not know what to do with the feedback or did not care. Customers indicate that careful packaging and replacing the foam peanuts would significantly improve their rating.
Really surprised by all the 1-star reviews. I've been ordering Euro-foods for 10-15 yrs and aside from an item missing once in a while (which they correct promptly if you notify them), I've never had a bad experience.
September 2023
Food was great, cheap, and arrived in 2 days. What else do you want?
January 2023
Nice cute store, with a lot of products and excellent customer service.
