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November 2023 by Kady-Ann Blake
Mina helped me ship off my package at the Elizabeth, NJ 07206 location! He was extremely helpful. Despite me having to ask him multiple questions, he did so with no complaints and kept a smile on his face. I’ll be back again hoping for Mina’s service! Best person I’ve met at any DHL location.
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November 2023 by Divyakant Patel
They have my package at the warehouse, and I cannot go and pickup because.I also called customer service for help, and they all said they could not provide me with more detailElizabeth Brenneryou are not authorized to provide your I number. There is no supervisor or manager in your companyMary Aviles Management team.
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November 2023 by Jordan Debbie
Got notification of attempted delivery Few stops to my package being delivered according the tracker but there was no attempt because I was standing outside waiting for my package. The driver choice not to deliver my package. The customer service cannot even help you if you call.
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September 2023 by Hassan Abdur-Rahman
The representative was excellent Ms.Zima went out her way to assist me in tracking down my packages she should be rewarded for her excellent service thank you again
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August 2023 by Baby Apraim
Don't ever think of using this DHL Express. It has been over 2 weeks now and the packet is yet to be delivered to its final destination in US. Delivery was attempted it seems 10 days back and it seems office was closed that time. Question is why they have to wait for 10 more days for another delivery attempt. As of today, packet is out for delivery - second delivery attempt after 10 days, after doing multiple follow ups with DHL express. Not sure whether it will delivered today or they will try it after office hours and again it will be back ON HOLD. Such a lousy service...ordinary post from India would have reached by now. Don't even think of using their service. So unprofessional and lousy service.
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August 2023 by Gabriela Romano
This is not okay. Driver said he came to my home but said nobody was home. He wasn’t even in my town. Tracking said he had 37 more stops to go and was in Hopatcong NJ I live in Andover and Hopatcong is literally 30 minutes away. I checked my ring camera the and time he claimed he knocked on my door and nobody showed up from DHL. I called customer service they said it should be scheduled to come the following day and then I called again and they said now I have to pick it up. Please hire responsible drivers that actually wanna work and not lie about delivering a package they never delivered.
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July 2023 by Amaka Duru
I’ve had two deliveries very recently and both times this particular dhl location has been amazing with their communication and customer service! My most recent delivery, I called to pick up a day earlier, and I was pleasantly surprised by a delivery driver dropping it off so I didn’t make the trip. Thank you guys for being so reliable !
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July 2023 by U. Koc
Don’t use DHL. I paid almost $200 USD to mail a package to Macau. After almost 2 weeks without any tracking notice, I was told later that my package couldn’t be delivered and would have to be destroyed without sending it back to me. I was told by the Macau authorities that the Post Office usually returns the package back to the sender while this company just simply destroyed it without letting me to choose. Horrible experience. Never again will I use it to mail anything.
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July 2023 by Elise Argueta
This was my first time using DHL and it’s the worst shipping company ever. They said the tried delivering my package n that no one was home which is a lie. Then they were supposed to re deliver it next day waited all day to find out my package never went out for delivery. I paid express shipping for what so upset don’t use them not even worth the headache.
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July 2023 by UK K.
Don't use DHL. I paid almost $200 USD to mail a package to Macau. After almost 2 weeks without any tracking notice, I was told later that my package couldn't be delivered and would have to be destroyed without sending it back to me. I was told by the Macau authorities that the Post Office usually returns the package back to the sender while this company just simply destroyed it without letting me to choose. Horrible experience. Never again will I use it to mail anything.
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July 2023 by Ismail Ucar
I am a very very very happy with my service today. My store is located at Poughkeepsie NY But I decided to come to Elizabeth station for help. Thank god I did!!! Nathalia was so so so nice and helpful. She helped me make my import duty payment and she called the delivery station to have them deliver my 12 boxes. I just got my shipment and I am one happy customer!! If I ever run into a problem again I’ll definitely drive all the way to Nathalia. Thank you!
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June 2023 by Bobby Loughman
Valentina was the most patient and knowledgeable service tech I have ever worked with. She walked me through the process more than once and her patience with our companies constant changes really was amazing. Valentina was professional, thorough, honest, and speedy with her organizational skills. After this experience I don't want to use anyone else but DHL.
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June 2023 by amanda parsons
Worst delivery experience ever. Left work early to be home for delivery. Sat outside my house and tracked than get a message that no one was home. Reporting to BBB. What a scam.
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May 2023 by Kimberlie Charles
My first time shipping big items through DHL more then one at that……After 4hrs of being at DHL today trying to ship several boxes to my family international, yes 4hrs and some change! With my 3yr old son Kima at the front desk who was the only customer service up front, even though when she had a slight question about a couple of my items for safety rules guidelines before packaging, she would go to the back to dbl check with her colleagues, she was an absolute amazing person to have today. I thought I would of been facing my worst nightmare after walking in with a push cart given to me by KIMA when I asked her if she had something I can put my boxes on I thought I was going to get the omg ? oh boy type of thing ? especially to the fact I took up so much time and had a lot of items and questions (lol) I would let other customers who didn’t have much go ahead of me cause I warned them I would be there for awhile she was even happy to say finally she can get to me now. She had a beautiful personality, patience, and with others that were walking in as well she was very helpful and held great conversations and also gave great recommendations, I felt comfortable and not tensed up anymore. The best part about it even IF she was feeling overwhelmed she was able to manage it without you even knowing it with a smile especially with me having all those boxes and one large bin ?I was able to narrow it down to 3x 50lbs boxes with the help of KIMA….I thank God for her wish there were way many more like her I really did appreciate her. Thank you so much KIMA ? God Bless You!
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April 2023 by Mariam Sinare
My husband and I went to this office to send a package. Fortunately for us we met customer oriented Mr Miguel who assisted us wholeheartedly. He took his time to explain the process as well as going above and beyond to ensure the parcel fits in the box correctly . I must say this is what customer service is about. Mr Miguel we hope you are able to read this just so you know how much we appreciated your service. Good luck to you Sir
