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February 2024 by Jen Landaverde
The reviews for this location couldn't be any truer. Ordered a valentines bouquet here, wjth extra desserts that valued over 100$ total to receive old/moldy strawberries. This isn't what I paid for. I wrote to them that I'd like a refund. Got a call back saying I can order a new one. I don't. I called this store again specifically to let them know I want a refund, and the customer service here is trash. I was told by this store that im calling the wrong store even though I called the same number they called me from and left a voicemail from. Waited 30 minutes to be lied to on the phone. And that's another thing they DONT answer their phones. DONT RECOOMEND THIS LOCATION. ENJOY MY MOLDED OLD STRAWBERRIES LIKE MY TRASHCAN DID.
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September 2023 by Daniella Olmos
They do not deliver orders early
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May 2023 by Steph J.L
So sad, used to be my favorite place and where my husband gets my gifts from. I received my birthday gift and my strawberry was rotten ? I know how businesses are understaffed so I'll probably give them another chance at some point but this made me sad on my birthday.
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May 2023 by Walter Pineda
It was my worst experience. The cashiers are disgusting people. I stood for a long time to place my order and they were able to assist the people who arrived after my very bad service. The worst thing was they were not even able to ask what I wanted.
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March 2023 by Empress Lya
Do not purchase from this store. I ordered the cheesecake with a chocolate covered strawberry. The strawberry has a smell of gas. I bit it and was disgusted. The smell was so gross. Do not purchase from this store.
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November 2022 by Ed. H.
LUCKILY I DROPPED IT! After picking up an order at the store, I noticed some beautiful mini cakes being sold at the counter. I pointed to a specific one and requested the one I wanted. The attendant leaves to the back of the store and returns with something already in a box. I didn't bother to argue or check the product. After I left and I was on my way to deliver the present, sadly I accidentally dropped the box and quickly opened it to fix it, to my surprise I find a less than desirable cake (not just because of the drop) but because of the quality of the product I was sold. The one I pointed at the counter had a beautiful luscious red strawberry on top of the mini cake, the one that came in the box looked old and very undesirable! I called to store immediately and the attendant said that perhaps the strawberry looked brownish because of the chocolate and that the ones on the counter are for display only (false advertisement). Again I am so glad I dropped it otherwise this would have been a great embarrassment and disappointment to the receiving end.
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October 2022 by David SilvaSadder
Driver said they called and we answered and said we will be down in 5 min. That call never happened and we have call log proof. Never got delivered. My dear friends first birthday without her father and had to spend time proving we never got a call just to get a refund with no compensation. Horrible empathy and customer service on the phone. they didn't care one bit. They just believed their third party driver over our proof
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April 2022 by Tiffany Fontaine
Needed a last minute item. Not the best service I called and placed order over the phone, was told my phone order was sold when I arrived. I had to wait for a new one to be prepared. Was told I needed to wait after I paid. New item was 20 more than original order. Item was smaller than picture with missing fruits.
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March 2022 by isabel Portillo
Customer service was great! The arrangement arrived quick and fruit was fresh and delicious! Totally recommend this place.
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February 2022 by Araceli V
Loved it!!! great customer service they are all so polite and understanding will definitely come back again
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February 2022 by Tori J.
Do not even both ordering from this location. Let me start by saying how they do not answer the phone on Valentine's Day and to get a hold of them you are LUCKY! I get a call from a random women who tells me the truck driver left open the truck and our bouquet was destroyed and I had to drive the town over to go get it!! Oh it doesn't get left there, so as I spend 15+ minutes on hold hearing the same message repeat as I'm trying to get a hold of a representative they tell me it will be resent today before the end of the day.. oh the other boquet we were supposed to receive did at 11:17 pm!? Not the replaced one that they said they were going to send us! That's not the time to deliver anything AT ALL regarding the fact it's not only a work day tomorrow (Tuesday) and the driver was laughing at the fact he brought it so late and woke us up so disrespectful !!!!! The cherry on top with all of this is he LEFT IT IN THE CONTAINER INSIDE THE BAG WHERE THE TOXIC SALT WAS OPENED!!!!! NOT myself, my friends, or anyone I know will be ordering from this unprofessional company and ESPECIALLY for the amount was paid for these arrangements was totally disappointing and unprofessional entirely. Please just take the time to make these arrangements yourself and safe your money time and inconvenience! How totally disappointing not only for us but the sender as well using this service for the first time who's so far away trying to make us feel special. I'm in total awe!
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January 2022 by araxeli
Loved it the fruit was so fresh and very delicious looked exactly like the picture will be ordering again
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December 2021 by carla oliveira
Very pleased with the order !!! It was my second time ordering from Toronto and I will do it again... Kudos to the great service. Well done. Thank you from Canada.
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November 2021 by Nestor Edwin Gallo Tamayo
Nice and perfect !!
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November 2021 by Sonia reyes
customer service orible that type of business needs people with at least a good smile my order is seen at 10:00 in the morning and I arrive at 6:00 in the afternoon I can see the attitude of the person who receives the order not nice at all
