Optimum

Internet Service Providers
Hours: Optimum is a cable and WiFi provider known for its good value and widespread availability, especially in NY and NJ. Customers appreciate the fast and efficient service, with some noting quick in-and-out experiences when exchanging equipment. The company takes safety seriously, limiting the number of customers inside during COVID, which enhances the overall experience. One standout aspect is the exceptional customer service provided by a representative who took the time to thoroughly explain account details, demonstrating patience and professionalism. This level of service was highly praised and considered exemplary. However, some reviews mention instances of less satisfying service, such as a representative who appeared uninterested or a situation where a customer was criticized despite their extensive experience. Overall, Optimum offers reliable service with notable customer care, especially from staff who go above and beyond.

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1. Elizabeth, New Jersey