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March 2024 by Sherry Clark
Stephanie was great! She helped me right away with a smile, patient and professional.
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March 2024 by Keven Bencosme
Teanna had the best customer service that anyone can ask. She had tons of patience to walk us through numerous rings. She was very knowledgeable and explained everything clearly.If anyone wants to buy anything here, please make sure to ask for Teanna, and I promise you will not regret it and thank me.
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March 2024 by Belen Santana
Teanna have been so nice, and pacient with us. I love here service so if you guys are coming and look for a engagement ring she is the one!
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February 2024 by J Castro
I am so over this retailer. My fiance has bought jewelery for me here on plenty of occasions and we always purchase a warranty just in case of any mishaps. Every time we go in for a repair it’s a new issue with this place. From their computers not working, to them saying they give you “tickets” for repair when they never give out a ticket, to even turning me away for a second time because of THEIR computer, not to mention that I went in for a repair & the gentleman told me “it’s not even broken, I’m not sending it in” like I’m sorry? Who put YOU in the position to control MY warranty? Polishing and cleaning machine hasnt worked in over 6 months. They then proceed to call me and tell me I don’t have a warranty & then apologize like “oh sorry I didn’t double check the information before reaching out” They are disorganized & come up with random policies to turn you away. My necklace has been ready for months and not a single phone call letting me know to pick up. I had to call over to verify. Then my fiance goes to pick it up (since he’s the one who bought it his phone number is on the account) they tell him he can not pick it up. Associate told me to call 1800 customer service to have my fiance pick up the repair. Make this make sense Zales!! And get it TOGETHER!** Responding to the manager, Stephanie who responded to my review: No worries I’ll reach out the 800 number just as your location instructed me to do so. We can speak in person when I go there to pick up my jewelry on Saturday if you’d like. My account is under Jasleen Castro if you’d like to look up my contact information and reach out. I do appreciate the prompt response to my review. Thank you for taking that time to read my feedback.My advice from one manager to another is to train uniformality within your employees then there would be less confusion about your policies. When one associate says one thing & another says something different, it causes confusion as of to what policies are real vs which policies are just said to drive your customers away.
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February 2024 by Elvie Vendi
Sales associates are all helpful and nice and they’re all very professional!
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February 2024 by Frank Balbuena
Extremely helpful and got exactly what I was looking for !!! Would come back of course.Karla thanks a billion!!!!
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February 2024 by Market GPS
Karla did an amazing job with me today! I recommend you all shop with her
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January 2024 by Domingo Javier Sigler Alvarado
Cordiality, excellent attention. I recommend it to everyone. I was attended to by Aldo
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January 2024 by Mikhael Centeno
Associate was very helpful and patient.
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January 2024 by Abuameer1 Muhammad
Teanna and Karla They were excellent from start to finish.Top notch customer service.They dope.
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January 2024 by Abraham Flores
Karla was very helpful and professional. Helped me find exactly what i was looking for and made my shopping experience amazing. Cant wait to come back !!
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January 2024 by Camilla Lihle
Best service from teana and leadre♥️ very helping and patient highly recommend them
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December 2023 by RAESCHONE ROBINSON
Preordered an item Saturday, called store for Sunday hrs was told they would open at 9am!!!!! I arrived at 8:55 am , store did not open until 9:45 am!!!!!! I spoke to ten customers during this time who just took there business elsewhere i couldn’t because I ordered online but be sure this ZALES will get no more of my business!!!!! Disappointed shopper
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December 2023 by Stefany Gutierrez
Tiana helped us during our visit. My fiance upgraded my engagement ring and she helped us every step of the process. Thank you
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December 2023 by Shania Defy
What can I say about Teanna. Love love love her customer service! She is amazing, and is always willing to help. This is my 2nd time coming to Zales and she always makes sure I am satisfied every single time. 10 out of 10 she needs a raise! Every time I come here I’ll be looking for her no doubt about!
