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November 2025 by Matthew Wright
Every experience I have had here the staff have been overly friendly and helpful even amongst the chaos.
Apple loyal for life.
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November 2025 by Rob Cameron
Very fast and professional. I had a screen replacement done in an hour. I recommend making an appointment in advance.
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November 2025 by Joshua Johnson
I came to pick up a fully paid online order, and the experience was extremely disappointing. The store’s system seemed to be having issues connecting to phone carriers, but I was never properly informed or offered any real solution. Instead, the two associates spoke to each other about the issue, and I overheard one say, “It’s not going to work, I can’t stand these carriers,” before they both dismissed me and walked away without giving me any explanation. A different associate eventually approached me, but only gave a vague excuse and then told me the store was about to close. He even refused to let me even purchase the phone outright simply because they were preparing to close. This was by far the worst experience I’ve ever had at Apple. The lack of professionalism, communication, and willingness to assist a customer was completely unacceptable. I hope this is addressed so no one else has to deal with this kind of service.
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November 2025 by Gail Fountaine
Today, I accompanied my husband, Conrad to the Apple Store to purchase a 24 inch Apple Mac. He wanted a new iMAC and to load his work site and email onto the computer. Four employees assisted in helping him with that task but two were relentless in ensuring that he left the store fully loaded and completely satisfied with his purchase. Those two employees at the Sagemore, New Jersey store were Tai Valentine and Justine. Special thanks for their patience and excellent customer service.
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October 2025 by Lawrence Coia
Planned to trade in old iPhones and buy three iPhone 17 pros at this store for the family. Bought one with very little counseling or instruction from the Apple Store personnel. No one on one discussion just handing off to other employees for differ phases of the purchase. Had so little help in attempting to purchase second phone we decided to leave the store and buy it at Verizon in Medford Bought the other two phones at Verizon with full attention and help by employee. Very satisfied with service there. My regret is that I didn’t go there first. Apple has little consideration for personal service.
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October 2025 by Moises Caraballo
Quick easy and very helpful staff
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October 2025 by Margaret P
Called Apple and explained to them the issues with my iPhone:
continual dropped calls;
repeatedly unable to connect;
calls unable to get through; amongst many other issues. After much discussion - customer care directed me to visit an Apple Store. She told me that because I have Apple Care - that I am
covered. I asked her what if they do not want to furnish me a replacement? She iterated to me that it is up to me and that they cannot deny extending me a new phone. She then scheduled an appointment for me in Marlton.
I went to the Apple Store; checked in, and was approached by a tech. He ran some diagnostics and told me that it showed dropped calls - but nothing too out of the norm. What? Really? So I told him I was told by Apple yesterday that if I did not like the outcome, that I can request a replacement. I did request a replacement. They said to me that because it’s not physically ‘damaged’, ie., crushed, broken, etc., that it could not replaced. They advised me to call Apple and ask for an expedited replacement.
I stepped outside and called Apple. They told me in order for me to get a replacement they will need to put a hold on a credit card for almost $700, until they receive my iPhone at the warehouse. They said the hold is mandatory because people aren’t returning their old phones when getting a replacement. I get it. But that’s ridiculous. I told him I was told by a representative just yesterday that I could get a replacement at the store and of course that didn’t happen. It was pulling teeth. They all were acting like ‘car salesmen’. No offense. (I wonder if techs get commission).
I ended up speaking to someone else - for better clarification. She was no help. She then turned to another tech, I guess that was higher than her, and that was absolutely useless.
When I got this iPhone a year ago, they practically threw the suggestion of getting AppleCare for various reasons. So I thought ‘OK’. Better safe than sorry. They’ve been deducting for the past year and I come here and now there are ‘exceptions’. Apple on the line told me that I could return my phone and wait for the replacement to come, but it will be 3 to 5 days without a phone. But they don’t care.
I am very disappointed in Apple. I’ve had Apple phones my entire life. What a waste of my time this morning.
They need to do better in Customer Service care!
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October 2025 by Rosina Sigloch
These people are the absolute worst. I had an appointment at 2:35 for a cracked screen, and wasn’t out of there until 5:45. Next time I’ll pack a picnic lunch and bring a sleeping bag. I really wish Tesla would make a smart phone to rival Apple. Guaranteed their service would be much more streamlined and their employees would be much less annoying.
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October 2025 by Fiona Liu
The service at this store is unbelievably bad. They asked me to scan a QR code and then secretly activated four paid subscription services—it’s truly unbelievable. The staff were extremely rude, and the overall service was just terrible.
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October 2025 by Mercedes Wisner
This place is very efficient in terms to production, customer care, and order!
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September 2025 by Jon
The employees are always very friendly and helpful.
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September 2025 by DN
Customer service is terrible. Well done Apple!
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August 2025 by Julia Riso
They cannot, and will not help you with a damaged phone. Nothing but an enormous waste of time. Do yourself a favor and skip this store, go to Cherry Hill or get a replacement online.
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August 2025 by nathalye giraldo
My first time visiting this Apple Store, and it was a frustrating and disappointing experience from start to finish. I came in with a broken front screen and was told they didn’t have the part in stock, so I’d have to come back — even though I live over an hour away. When I returned (after making a second long trip), I was told again that my screen replacement would be covered at no cost under AppleCare.
After waiting over 3.5 hours, I was informed that they couldn’t replace my screen after all, and would need to replace the entire device — and now I’d have to pay $100. The reason? A tiny, barely visible separation on the side of the device. It felt like they were just looking for an excuse to charge me.
To make matters worse, the manager I spoke to was dismissive and completely uninterested in helping. He offered no empathy, no explanation — just a cold “this is how it is.”
After this experience, I’ll be canceling my AppleCare and will seriously reconsider ever buying another Apple product. Absolutely unacceptable customer service.
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August 2025 by Dan Olesniewicz
The worst service possible from the tech support end of the store. I have obvious issues with my device that were replicated in the store and I was told there is nothing wrong. I’ve never had such poor treatment at an Apple Store.
