REI is known for its excellent and amazing customer service, with staff who are extremely helpful, knowledgeable, friendly, and courteous. Customers report great experiences where employees gladly share enthusiasm and tips about products like shoes and bags. The team at the bike counter is also noted for being helpful and friendly with maintenance questions. The store stands behind its products and its own award-winning line of gear. Whether someone is new to outdoor adventure or a seasoned pro, the staff provides great service, with many noting it is the best REI location.
Deborah deserves a raise. She is extremely knowledgeable, systematically found the best solution for me, and communicates excellently.
May 2026
The store always looks great. Sales staff is always welcoming and helpful. It's a great experience whenever shopping there.
This store continues to keep it great. Thanks.
May 2026
Recently got my bike serviced, and Melissa helped me out with everything I needed to know about my new bike and so much more. She was awesome and an amazing help
