REI is known for its excellent and amazing customer service, with staff who are extremely helpful, knowledgeable, friendly, and courteous. Customers report great experiences where employees gladly share enthusiasm and tips about products like shoes and bags. The team at the bike counter is also noted for being helpful and friendly with maintenance questions. The store stands behind its products and its own award-winning line of gear. Whether someone is new to outdoor adventure or a seasoned pro, the staff provides great service, with many noting it is the best REI location.
Great place of you have a FAT pocketbook. Even the clearance rack is expensive. With that said, they do have a nice variety of quality merchandise.
August 2026
The women helping me find shoes, Margie I think, was absolutely stellar. Kind, informative, didnt make me feel like I was a bother, and led me to a shoe that fit my boxes.
August 2026
The bike mechanic at REI Marlton did a great job fixing my headset today. Very knowledgeable, highly recommend.
