The Credit Union of New Jersey (CUNJ) is a financial institution that has been serving customers for over 20 years. The bank is known for its competitive rates, financial literacy classes, and exceptional customer service. Customers have had mixed experiences with CUNJ. Some have praised the lending team, particularly Jennifer R. (eBranch manager) and Chris H. (VP of Lending), for their attentive and seamless service. Customers have also appreciated the bank's willingness to work with them during financial difficulties and provide empathetic support, as evidenced by the positive experience of customer Tanisha Hamilton with loan officer Maria Del Re. However, some customers have faced challenges with CUNJ's communication and availability, particularly on weekends when there is no customer service. One customer expressed frustration with long wait times on the phone and the bank's inability to address their issues promptly. Overall, CUNJ seems to have made efforts to improve its customer service and treat long-term account holders with more understanding, as demonstrated by the positive experience of a customer who had $60 in courtesy fees reversed by an employee named Crystal. While the bank may not be perfect, many customers appear to appreciate CUNJ's commitment to their financial well-being and the personalized attention they receive from the staff.
There are arbitrary rules and limits to basically hold your money captive. Don't waste your time with accounts because you won't be able to get your money when you need it.
April 2026
Do not bank with CUNJ, lots of hidden fees they don't tell you about. Not beneficial at all. Will be switching banks.
March 2026
Alex quickly resolved my issue relating to online support. He tried his best to get what I needed same day, which I was expecting to wait. Thanks Alex.
