The Bank of America Drive-thru ATM offers friendly and attentive staff who strive to provide good customer service. Customers appreciate the helpfulness of employees like Richard Benjamin, Jelmy Ulloa, and Ramses, who answer questions and assist with account openings. Despite some challenges with staffing, staff members work hard to help multiple clients efficiently. The bank has taken steps to ensure safety by enhancing cleaning procedures based on CDC guidelines and following local restrictions, which may temporarily affect hours. Customers are encouraged to check hours and services online or through the mobile app. Overall, the bank is well-regarded for its friendly atmosphere and helpful staff, though wait times can sometimes be longer due to staffing levels.
Very helpful staff!! Angelica & Kristiana (sp?) were very very helpful-
February 2024
Mr. Enmanuel Veloz went extra miles for me, truly excellent customer service I have ever had at Bank of America. Thank you!
July 2023
Staff is friendly! If you need a notary and they turn you away or the line too long I recommend NJ Public Notary Services directly behind the bank.They turned away a simple affidavit because it was hand written, but thankfully NJ public notary services was able to type it up and notarize the form in less than 10 minutes
