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“This place is not notch. They have all you need and everyone is so helpful and knowledgeable. I also love how they have been a part of Jefferson forever. Its like a staple here!”
“I have to commend Universal on their tremendous customer service. I have had four goalie sticks strung there in the past 12 months. Goalie heads are not easy to string, especially older models. The last two I had strung, we’re not throwing well, initially. I visited the store to explain my concern. They were busy restocking on a Friday afternoon, but dropped everything to help me. We went outside and took turns passing with the sticks as Chris made adjustments. The sticks were for a young player who doesn’t have the skills necessary to adjust his throwing motion to the stick. The stick just needs to work. Chris went above and beyond to make sure I was happy. Best service I have experienced in a long time. Brick and mortar stores like this are challenging businesses. I strongly recommend trying Universal before you buy gear online, especially when fit and/or service can make a difference. Thanks Chris!”
“Asked about a jersey on short notice, they provided a shipping option that would work. Ended up receiving a refund on the shipping because there wasn't an increase from their free shipping cost. Later, they told me the jersey had never made it to the post office and overnighted to me free of charge to make it on time. Excellent customer service, and I will definitely be making all my future gear purchases through them. Staff is very knowledgeable and knows their stuff, unlike the pure hockey and the other big retailers.”
Sporting Goods
Sporting Goods
Sporting Goods
Sporting Goods
“The selection was a wide variety. And the were very friendly and courteous. And I found the perfect shoe for my feet. Which is wide width. And it was a lot cheaper than other stores. And they had the brand of shoe I was looking for.”