Capital One Bank is a financial institution with a presence in various locations. Customers have generally had positive experiences with the bank's services, particularly at the Fort Lee branch, where the staff is described as friendly and accommodating, even during busy periods. The bank's ATMs are also noted as easy to use, with the option to select desired bill denominations, which is appreciated. However, there have been isolated incidents where customers have encountered issues, such as unexpected charges or difficulties reaching customer service. In these cases, the bank has demonstrated a willingness to promptly address and resolve the problems, earning praise from the affected customers. Overall, Capital One Bank appears to provide a satisfactory banking experience, with a focus on customer service and convenience.
No calls answers, very slow service, inaccurate timing
July 2023
The ATM machine took my money.I called customer service about 30 min.I spend 30 min. I got so mad.
July 2023
I had a money market account with them for years and just now moved all of my money out of it because of:double deposits & double debits of my checks.horrible customer service.no explanation of why they were debiting and crediting my account.Go anywhere else but this place they are terrible.
