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“I’ve been dealing with Lakeland Bank in Franklin for years now. The staff is always friendly and helpful, but I visited the branch today and was helped by Brittany. She went above and beyond, she was incredibly knowledgeable and friendly and helped me very quickly with everything I needed.”
“Exceptional service provided by the Amazing Alex Cruz... He is very knowledgeable and helpful. He very patiently answered all my questions and explained in great detail. Later on I had an issue and i went without appointment and within a minute of entering the premises he was already helping me. He went and beyond to help me out and resolved it the same day.Definitely going to keep visiting the branch for any banking needs!!!”
“Every time I’ve ever been in there, they’ve always been very helpful. The prior negative reviews were people who have never done Customer Service before. It’s a very skilled and difficult job. I appreciate the workers help every time I go there”
“I dealt with Monika at this Chase branch and she was incredible. She is very kind, patient, and compassionate about her job and helping people. She even called me to follow up to make sure i didn't have any additional questions. Very clean and accessible bank too.”
“I wanna thank a teller at this bank for helping me out Zayad he went above and way beyond to handle an issue I had cashing my check. Thank you so much so kind and patient!!!”
“This is my favorite branch to bank at! The staff—especially the ladies—are always so sweet, friendly, and incredibly helpful. They consistently put the customer first, and their communication is top-notch. I always leave feeling taken care of and appreciated!”
“Literally the best local bank in the area. Everyone at the branch treats you like family and the service is beyond exceptional. I highly recommend this branch to everyone and Angie is one of the nicest people I have met.”
“I usually visit the Somerset Jain Derasar and this branch is close to the Derasar hence decided to visit this and give it a try. Veena Jain and Carol Monaghan assisted me with the process, and they were incredibly helpful. The account opening at this branch was smooth, quick, and handled very professionally.
Highly recommended—both Veena and Carol provide excellent support.
Thank you!”
“Love this ATM .. very nicely located right on NJ27 and in shopping area. Nice drive through facilities and mostly free .. bank is also good and they service clients well. Good experience overall”
“Went to this bank today to discuss a CD. Jean Carlo-Margall was fantastic and went above and beyond to make sure I was getting the most for my money and was very helpful in explaining all of the benefits that come with different checking accounts. Very nice and would highly recommend.”
“This branch is a well oiled machine. I came in looking to secure an auto loan and was shocked with how easy and transparent they were to work with. Emilio showed up as a vested partner in my situation; as someone who empathized with me. He explained the process, outlined what was needed, and secured me a loan at a fantastic rate. I look forward to banking with this branch in the future!”
11AM - 2PM
382 NJ-23, Franklin
Banks
“Everything being mobile nowadays I rarely ever go to the bank unless I have a problem. Every time I've been to this location (once to get a new debit card once to reset login details) I've always hada great interaction with helpful friendly staff and walked out with my issue fixed in less than 10 minutes. Couldn't be happier with my choice of bank all these years.”
“Exceptional Customer Service by Bank Manager Victoria
I visited the bank today to deposit a check and encountered a series of events that led to an outstanding customer service experience, thanks to bank manager Victoria.
Initially, I attempted to use the drive-up ATM, but it was down, with all options unavailable. Frustrated, I parked and went inside the bank, completely forgetting about the ATM located inside. I joined the line, where there were two other customers ahead of me, both waiting for a single customer who was taking quite a long time (it was not an issue with the teller). I stood there with my bank card and check in hand, hoping for a quick transaction.
To my pleasant surprise, Victoria, the bank manager, approached each person in line and introduced herself, asking about the reason for their visit. When she got to me, I mentioned that I was there to deposit a check. She immediately pointed out that I could use the ATM inside the bank, offering to show me how to do it. I had forgotten about this option and was grateful for her reminder.
Victoria demonstrated several key qualities of an excellent manager during this interaction:
1. Proactive Engagement: She was out on the floor, actively engaging with customers and monitoring the situation.
2. Attention to Detail: She noticed that I had my bank card and check in hand, indicating my intention for a quick and efficient transaction.
3. Customer-Focused Solutions: She proposed a faster alternative to waiting in line, ultimately improving my overall experience.
I want to applaud Victoria for her exceptional attention to detail and for thinking about the customer experience. Her proactive approach and quick thinking not only saved me time but also reinforced my trust in the bank's commitment to excellent customer service. Thank you, Victoria, for making my visit efficient and pleasant!”
“I’ve been banking at this location for almost 40 years as it went through changes. I have been happy with Chase. The employees are always cordial and helpful. No complaints.”
11AM - 2PM
3221 NJ-27, Franklin Park
Banks
“I don't use the ATM. I only use teller service and I have mostly positive experiences. The service is always friendly and there have been times when I just made it in the door before closing and they helped me. I would recommend this branch to anyone.”
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“I can’t say enough good things about this bank! Franklin Bank and the great people that work there have been exceptionally supportive of my new small business. Franklin Bank Has been a perfect partner for “Wall to Wall Sound & Video”. If you are opening a small business, I can’t recommend Franklin Bank more! (Extra props to everyone at the Franklinville location)”