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8:30AM - 5PM
2039 Delsea Dr, Franklinville
Banks
“I wanna thank a teller at this bank for helping me out Zayad he went above and way beyond to handle an issue I had cashing my check. Thank you so much so kind and patient!!!”
9AM - 5PM
25 NJ-23, Franklin
Banks
“I’ve been dealing with Lakeland Bank in Franklin for years now. The staff is always friendly and helpful, but I visited the branch today and was helped by Brittany. She went above and beyond, she was incredibly knowledgeable and friendly and helped me very quickly with everything I needed.”
9AM - 5PM
3333 NJ-27, Franklin Park
Banks
“Exceptional service provided by the Amazing Alex Cruz... He is very knowledgeable and helpful. He very patiently answered all my questions and explained in great detail. Later on I had an issue and i went without appointment and within a minute of entering the premises he was already helping me. He went and beyond to help me out and resolved it the same day.Definitely going to keep visiting the branch for any banking needs!!!”
9AM - 5PM
300 NJ-23, Franklin
Banks
“Thank you so much, Megan Reich. This was the best service experience I’ve had in the U.S. in six years of living here. She is a true professional at what she does!”
8:30AM - 4:30PM
353 Pittstown Rd, Pittstown
Banks
“This is my favorite branch to bank at! The staff—especially the ladies—are always so sweet, friendly, and incredibly helpful. They consistently put the customer first, and their communication is top-notch. I always leave feeling taken care of and appreciated!”
“Literally the best local bank in the area. Everyone at the branch treats you like family and the service is beyond exceptional. I highly recommend this branch to everyone and Angie is one of the nicest people I have met.”
9AM - 5PM
225 Demott Ln, Somerset
Banks
“I usually visit the Somerset Jain Derasar and this branch is close to the Derasar hence decided to visit this and give it a try. Veena Jain and Carol Monaghan assisted me with the process, and they were incredibly helpful. The account opening at this branch was smooth, quick, and handled very professionally.
Highly recommended—both Veena and Carol provide excellent support.
Thank you!”
9AM - 5PM
1373 NJ-27, Somerset
Banks
“Went to this bank today to discuss a CD. Jean Carlo-Margall was fantastic and went above and beyond to make sure I was getting the most for my money and was very helpful in explaining all of the benefits that come with different checking accounts. Very nice and would highly recommend.”
“I dealt with Monika at this Chase branch and she was incredible. She is very kind, patient, and compassionate about her job and helping people. She even called me to follow up to make sure i didn't have any additional questions. Very clean and accessible bank too.”
9AM - 5PM
940 Easton Ave, Somerset
Banks
“Their staff is very humble and professional. It was a quick service, I went on Friday in the afternoon, wasn’t too busy at the time. My request was fulfilled by Christos Thanos, very nice guy.”
9AM - 5PM
3151 NJ-27, Franklin Park
Banks
“Edith went above and beyond to help my nonprofit resolve an issue that was completely outside of our control. Due to a failure from our payroll company, several unexpected fees were triggered on our account. Edith took the time to thoroughly review the situation, understand what happened, and advocate on our behalf.
Because of her professionalism, responsiveness, and willingness to help, she was able to resolve the issue and save our organization a significant amount of money. For a small nonprofit, that kind of support truly makes a difference.
It’s rare to find someone who is not only knowledgeable but genuinely cares about their clients and their community. Edith exemplifies what great customer service should look like. We are very grateful for her help and proud to work with the team at PNC Bank.”
“This branch is a well oiled machine. I came in looking to secure an auto loan and was shocked with how easy and transparent they were to work with. Emilio showed up as a vested partner in my situation; as someone who empathized with me. He explained the process, outlined what was needed, and secured me a loan at a fantastic rate. I look forward to banking with this branch in the future!”
8:30AM - 5PM
382 NJ-23, Franklin
Banks
“Great customer service by ashlee today for helping me with username and password for debit card transfer info with banking accounts service with a smile is always a plus. thank you. George rudawsky.”
“Exceptional Customer Service by Bank Manager Victoria
I visited the bank today to deposit a check and encountered a series of events that led to an outstanding customer service experience, thanks to bank manager Victoria.
Initially, I attempted to use the drive-up ATM, but it was down, with all options unavailable. Frustrated, I parked and went inside the bank, completely forgetting about the ATM located inside. I joined the line, where there were two other customers ahead of me, both waiting for a single customer who was taking quite a long time (it was not an issue with the teller). I stood there with my bank card and check in hand, hoping for a quick transaction.
To my pleasant surprise, Victoria, the bank manager, approached each person in line and introduced herself, asking about the reason for their visit. When she got to me, I mentioned that I was there to deposit a check. She immediately pointed out that I could use the ATM inside the bank, offering to show me how to do it. I had forgotten about this option and was grateful for her reminder.
Victoria demonstrated several key qualities of an excellent manager during this interaction:
1. Proactive Engagement: She was out on the floor, actively engaging with customers and monitoring the situation.
2. Attention to Detail: She noticed that I had my bank card and check in hand, indicating my intention for a quick and efficient transaction.
3. Customer-Focused Solutions: She proposed a faster alternative to waiting in line, ultimately improving my overall experience.
I want to applaud Victoria for her exceptional attention to detail and for thinking about the customer experience. Her proactive approach and quick thinking not only saved me time but also reinforced my trust in the bank's commitment to excellent customer service. Thank you, Victoria, for making my visit efficient and pleasant!”
9AM - 5PM
3221 NJ-27, Franklin Park
Banks
“I have been to file a dispute for ach debit withdrawals made from my account without my notification, retail banker Lakshmi was professional helpful and polite and took necessary steps that require to be done.
Best regards”
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“I can’t say enough good things about this bank! Franklin Bank and the great people that work there have been exceptionally supportive of my new small business. Franklin Bank Has been a perfect partner for “Wall to Wall Sound & Video”. If you are opening a small business, I can’t recommend Franklin Bank more! (Extra props to everyone at the Franklinville location)”