Citizens at the Somerset branch on Pierce Street receives positive reviews for its professional, efficient, and knowledgeable staff who provide warm, courteous, and helpful service. Customers report a clean, well-organized, and welcoming environment where the team goes above and beyond to assist with accounts, loans, and resolving issues, making clients feel valued. The location is also appreciated for being easy to get to.
However, there are consistent criticisms regarding the ATM. Since the switch from Investors Savings, customers report the ATM is frequently out of service. When operational, its bill denomination choices are limited to $100, $20, and $5, which some find impractical. This unreliability forces customers to use outside ATMs and incur fees, a point of significant frustration that has some long-term clients contemplating switching banks. A policy of cashing checks only up to $500 for non-customers is noted, which is understood by some as a standard industry practice.
I recently had difficulty with my account being restricted and was able to get help from Dina who was very patient and helped me called the corporate line to resolve the issue after a very long time. Thank you very much Dina!
July 2025
I just love going to the Citizens Bank branch on Pierce Street, Somerset. All of the employees are so warm and friendly.
July 2025
My business has banked here for several years. Everyone here is so nice. I love banking here!!
