Banks in Somerset, NJ
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5 locations found near Somerset
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151 Pierce Street, Somerset NJ 08873
“I recently had difficulty with my account being restricted and was able to get help from Dina who was very patient and helped me called the corporate line to resolve the issue after a very long time. Thank you very much Dina!”
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439 Elizabeth Ave, Somerset NJ 08873
“Exceptional Customer Service by Bank Manager Victoria I visited the bank today to deposit a check and encountered a series of events that led to an outstanding customer service experience, thanks to bank manager Victoria. Initially, I attempted to use the drive-up ATM, but it was down, with all options unavailable. Frustrated, I parked and went inside the bank, completely forgetting about the ATM located inside. I joined the line, where there were two other customers ahead of me, both waiting for a single customer who was taking quite a long time (it was not an issue with the teller). I stood there with my bank card and check in hand, hoping for a quick transaction. To my pleasant surprise, Victoria, the bank manager, approached each person in line and introduced herself, asking about the reason for their visit. When she got to me, I mentioned that I was there to deposit a check. She immediately pointed out that I could use the ATM inside the bank, offering to show me how to do it. I had forgotten about this option and was grateful for her reminder. Victoria demonstrated several key qualities of an excellent manager during this interaction: 1. Proactive Engagement: She was out on the floor, actively engaging with customers and monitoring the situation. 2. Attention to Detail: She noticed that I had my bank card and check in hand, indicating my intention for a quick and efficient transaction. 3. Customer-Focused Solutions: She proposed a faster alternative to waiting in line, ultimately improving my overall experience. I want to applaud Victoria for her exceptional attention to detail and for thinking about the customer experience. Her proactive approach and quick thinking not only saved me time but also reinforced my trust in the bank's commitment to excellent customer service. Thank you, Victoria, for making my visit efficient and pleasant!”
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1848 Easton Ave, Somerset NJ 08873
“one of the best customer service, Pauline went above and beyond helping me resolve my problem,super nice,friendly and patience that you don't see anymore. thanks.”
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1229 NJ-27, Somerset NJ 08873
“I was fortunate to receive assistance from Chetna. She helped me fill out one of my tax forms and guided me through setting up my account with complete patience and professionalism. She explained everything clearly, made the entire process seamless, and went above and beyond to ensure I understood every step. It’s rare to meet someone who is not only knowledgeable but also genuinely friendly and committed to helping customers. I truly appreciate her outstanding service and would highly recommend her to anyone who needs assistance.”
