Citizens at the Somerset branch on Pierce Street receives positive reviews for its professional, efficient, and knowledgeable staff who provide warm, courteous, and helpful service. Customers report a clean, well-organized, and welcoming environment where the team goes above and beyond to assist with accounts, loans, and resolving issues, making clients feel valued. The location is also appreciated for being easy to get to. However, there are consistent criticisms regarding the ATM. Since the switch from Investors Savings, customers report the ATM is frequently out of service. When operational, its bill denomination choices are limited to $100, $20, and $5, which some find impractical. This unreliability forces customers to use outside ATMs and incur fees, a point of significant frustration that has some long-term clients contemplating switching banks. A policy of cashing checks only up to $500 for non-customers is noted, which is understood by some as a standard industry practice.
