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July 2024 by George S
A consistently good source for quality merchandise.
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July 2024 by Merrr Mann500
Really macys! SOME JUNIOR AD ARE YOU KIDDING ME?!?!
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July 2024 by Lawrence Friia
The store seems organized and pleasant. Large retail places such as this are becoming hard to find. If found they are not maintained as well as they once were.
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June 2024 by Jeannette Italiano
At this location there seems to be less and less quantities of choices, departments and SALES STAFF. Upstairs in housewares and bedding is like a ghost town, maybe 1 or 2 sales staff on the entire floor.
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June 2024 by Youn Fet
Nice place but need salesman to help people with choices and sizes.
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June 2024 by Deborah LeVitin
Great online and instire stuff
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June 2024 by Jeremiah Ihab Samuel Dev
If you're ever in need of a masterclass on how to completely and utterly fail at customer service, look no further than Macy's. My recent experience trying to redeem a simple $6 merchandise credit felt like being trapped in a bureaucratic nightmare orchestrated by Kafka himself. Spoiler alert: It wasn't worth it.Picture this: You're standing there with a $6 merchandise credit, thinking it should be a quick and easy transaction. But oh no, Macy's has other plans. For over an hour and a half, I was held hostage in the labyrinthine halls of their so-called "customer service," which seems to be staffed by employees trained in the fine art of doing absolutely nothing.First off, let's talk about the staff. If you thought customer service was about helping customers, you'd be sorely mistaken at Macy's. The employees looked at my merchandise credit like it was some ancient relic unearthed from a forgotten tomb. They passed it around, each one more bewildered than the last, as if the very concept of store credit was beyond their comprehension.The managers? Don't even get me started. After waiting for what felt like an eternity, a manager finally emerged from their lair. This person took incompetence to new heights, offering platitudes and empty promises instead of solutions. "We're working on it," they said, repeatedly. Really? Because all I saw was a lot of standing around and clueless shrugging.Macy's, your store might have a historical name, but your service is prehistoric. How can a supposedly reputable retailer be so completely out of touch with basic customer service? If you can't handle a $6 merchandise credit, I'd hate to see how you deal with real issues.In conclusion, avoid Macy's like the plague unless you enjoy wasting your time and being treated like an inconvenience rather than a customer. They might have some decent merchandise, but it’s not worth enduring the purgatory of their customer service. Spend your money elsewhere, where you’ll be treated with the respect and efficiency Macy’s seems incapable of delivering.
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June 2024 by Catherine Choma
Sales associate was very helpful in my purchase a pleasant surprise having sales out on floor has been long time since we had help
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June 2024 by Roman Ramirez
Visiting this store was very pleasant, it has all kinds of clothing and also its offers
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June 2024 by Colleen Espinoza
While Macys always has everything I'm looking for unfortunately I needed some help in the shoe department and there was no one around so I literally went into the backroom to find someone and they were 3 people in there hanging out on their phones then a girl named Christen came out and really made me feel like I was bothering her and really was of no help at all!!
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May 2024 by Kozy's Korner
They have more in store merchandise than expected. Very good deals as well.
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May 2024 by יהונתן קרמר
They didn't have what I was looking for
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May 2024 by Kishore Kumar
Had a good time shopping at Macy's Freehold. The staff here is very helpful.
A special mention of Shirley who was helping us on 3rd floor at the luggage counter .she is extremely kind and patient with everyone !!! Thanks Shirley !!!
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May 2024 by Rous Jaigua
Good place
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April 2024 by T D
Macy’s at freehold (NJ) Raceway Mall has Great prices and Great & friendly helpful service
Just wish Macy would put out a chair on upper floors so men can sit and wait while women shop so men do not have to stand and wait on UPPER floors (plenty on main lower floors)
