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February 2024 by S. M.
I like the alignment service here. Always been accurate, never had to come back. Not too busy, not too long of a wait. Friendly staff.
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February 2024 by Jay Wade
NEGATIVE 5 STARS!DON'T TAKE YOUR CAR TO FIRESTONE IN HACKENSACK FOR SERVICE!My last visit with Firestone in Hackensack was a disaster. My car was at the Hackensack location to get a wheel alignment, oil change and tire rotation. My car was there for 22 hours and the only service I received was a tire rotation. WHY???I have been a Firestone customer for at least 30 years and I am extremely disappointed with the service and treatment. I am looking forward to discussing this incident with upper management.
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January 2024 by Diego Loaiza
Appointments should not be offered if they will not be honored. I made an appointment for 10.00am and dropped off my vehicle at 8.30am so that it would be ready by the time I got out of work at 2.00pm. Unfortunately, my vehicle was not ready and instead I still had to wait until 7.00pm for it to be completed. I am glad that Firestone Hackensack closes at 7.00pm or else I am sure I would have had to wait even longer that day. I was more than unhappy with the service.
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January 2024 by vanessa racchumi
I used to come here and I have receipts from the old days imNever coming here again I'm so sorry
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January 2024 by Daniel Nieves
Dropped my car off and wasted a whole day.Nothing was worked on.Verbal miscommunication. Should have everyone look over invoice or work order to avoid.
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January 2024 by Ken Moscarell
Upfront with everything
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January 2024 by Shirley Lawson
Called and was able to get a quick appointment for slow leaking tires. They did the work in a couple of hours, and everything was smooth. Special thanks to Joachim for his professional and friendly attitude.
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January 2024 by Sharon Gibson
Fast service clean store. Polite and helpful Employees
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January 2024 by Frank Mai
The Hackensack Firestone always take care of our vehicle needs immediately and are always looking out for our best interests. I had a flat tire that I needed replaced and they took care of it the same day I brought the vehicle in. We have a warranty on the tires and that was helpful in keeping the bill much more reasonable. They also informed me that I need to replace the rear brakes which they did the same day as well. The team at Hackensack Firestone is always accommodating, friendly and professional. I highly recommend Hackensack Firestone.
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January 2024 by Rosa-Blanca Garcia
Poor customer service. Front desk people are rude and provide incorrect information
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January 2024 by Carlos Maitin
George the manager is knowledgeable, professional and took his time with me and other customers. Answering all questions without hesitation or rushing the customer. The mechanic that worked on my vehicle was right on point and most of all knowledgeable. I totally recommend this Firestone location for all your vehicle needs.
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January 2024 by Yuber Calzadilla
Poor customer service at Firestone Hackensack I give Firestone Hackensack one star out of five for their customer service. I had an appointment at 7 am, but I was still told that I had to wait for another car to be serviced first. The employee who attended me was the only one working there, and he was very lazy and rude. He did not wear a name tag, and he smirked at me in a condescending way. He did not care about my time or my needs. He made me feel unwelcome and unimportant.To make matters worse, I waited for over three hours and no one came to at least let me know how long it would take. I was completely ignored and neglected. I overheard the employee giving different names over the phone, so I don’t even know his real name. Was it Christian, John, or Randy? He was clearly lying and trying to avoid accountability. I was very upset that I wasted more than three hours of my time. Why did I make an appointment if they were not going to honor it? I don’t think changing two tires should take this long. It was a simple and straightforward service that they failed to deliver.Firestone Hackensack needs to improve their customer service urgently. They need to train their staff to be more respectful and professional. They need to update their online system to reflect the actual availability and priority of their appointments. They need to apologize and compensate their customers who have been mistreated and inconvenienced by their poor service.I hope that Firestone Hackensack will take this review seriously and make the necessary changes to improve their customer service. Otherwise, they will lose more customers like me.
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January 2024 by Rafael Canela Grullon
Very good attention
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January 2024 by Yuber C.
Poor customer service at Firestone Hackensack I give Firestone Hackensack one star out of five for their customer service. I had an appointment at 7 am, but I was still told that I had to wait for another car to be serviced first. The employee who attended me was the only one working there, and he was very lazy and rude. He did not wear a name tag, and he smirked at me in a condescending way. He did not care about my time or my needs. He made me feel unwelcome and unimportant. To make matters worse, I waited for over three hours and no one came to at least let me know how long it would take. I was completely ignored and neglected. I overheard the employee giving different names over the phone, so I don't even know his real name. Was it Christian, John, or Randy? He was clearly lying and trying to avoid accountability. I was very upset that I wasted more than three hours of my time. Why did I make an appointment if they were not going to honor it? I don't think changing two tires should take this long. It was a simple and straightforward service that they failed to deliver. Firestone Hackensack needs to improve their customer service urgently. They need to train their staff to be more respectful and professional. They need to update their online system to reflect the actual availability and priority of their appointments. They need to apologize and compensate their customers who have been mistreated and inconvenienced by their poor service. I hope that Firestone Hackensack will take this review seriously and make the necessary changes to improve their customer service. Otherwise, they will lose more customers like me.
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December 2023 by Gina Palino
This Firestone is very good..John is soo great! He always finds a deal..N I love Ricky the mechanic...I still think John deserves to become a manager..He really cares about people! And that's most important...The prices ...I wish we're a wee bit cheaper.but..They are good..
